Address: 2607 S 3200 W Suite A, West Valley City, UT 84119, USA
Phone: +18004094502
Sunday: 10AM–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–8PM
Saturday: 10AM–6PM
Ryan Gauf
I really like the idea of the retail store but unfortunately the customer service leaves a lot to be desired. I was doing research through the online store about a kayak that was available and wanted to see it in person before I purchased it. However, I was told they cant/won't do that and that I would be required to purchase it before I could LOOK at it. Mind you, I didn't want to look at a bunch of them, just one specific one. I'm not sure if it was the end of the day and they just didn't care, or if this is an actual terrible policy, but I will not be coming back.
Ken D
They don't actually have a price match for US retailers. Very dissaponted in Backcountry and their lack of customer service the last few years. Definitely better to shop that actually follows what their websites claim to offer their customers.
Kyle Morton
Had everything I needed for head to toe snowboard gear. Friendly and knowledgeable staff. Worked with JC for 5+hours making sure I had everything I needed for my first winter season in Utah. He made sure all my gear was dialed in. Highly recommend you ask for him if you need any outdoor gear.
Logan Moroney
Awesome selection of outdoor things, but their shipping through onTrac is their downfall. I always request to use another carrier, onTrac has messed up my last 2 orders. I've never seen a carrier with as many bad reviews as them, I am surprised people still use them when they consistently miss their mark. Backcountry themselves though has always been great! Good customer service and they love to help people out.
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Yes you can. I wanted to check the grip on some shoes in wet conditions so they let me try the shoes on and gave me a glass of water to pour out on floor to check!!!
Yes we do! Feel free to swing by the shop at any time Monday-Friday 10am-8pm Saturday-Sunday 10am-6pm.
Well you are still closed on retail store but the warehouse is still ooen.
You can do returns and exchanges in the retail store locate at 2607s 3200w suite A in West Valley. To make the process faster you can create an RA online under your order history so you won't have to wait as long in the store as a Gearhead creates one for you.
Hi Kurt, We currently do not have the Tsunami 175 in stock and it doesn't look like we have any on order.
Put them in your oven and mold them yourself
They have two warehouses they draw stock from. One in Salt Lake, which the retail store is attached to, and one in Virginia. While they do split stock between warehouses I have gone into the retail store to have the item I want only available out of the Virginia warehouse. But they usually keep a good stock of the camping gear in Salt Lake.
Check the website. It will tell you whats in stock at the wv location
I am unaware of Backcountry being a retailer of firearms.
I just called to ask them. No. They open again 9am tomorrow (Tuesday).
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