Numerica Credit Union - South Hill Branch

Angela Miller

NEVER get a personal, auto or home loan through them. Unless you want the process to take 4 months that is! We went through the process of getting a HELOC, got approved right away (our credit is very good by the way) and then week after week the loan was never funded and we waited months. No one contacted us, or returned our calls when we inquired about what was taking so long. Terrible customer service on the lending side of this credit union.

kym

Everytime I need to actually go to the bank the employees here are always friendly helpful and professional. I tell everyone I know they really should consider joining this credit union say goodbye to the less than personal bigger banks. It is a difference you'll notice and appreciate

Jonathan Collins

DECEPTIVE PRACTICES – Numerica Credit Union issued a vehicle loan with a life insurance policy for my mother and step dad. My step dad passed, and the loan agent (Trevor) that initiated loan with us a year and half ago assisted with filing the death certificate. Trevor later called the house and let us know he just learned that the policy would only cover 25% of the loan value because he was over 70. My step dad was over 70 when Trevor sold him the policy and did not explain that to him, I was there. Trevor very plainly explained multiple times that if either of them died that the loan would be paid in full. At my request his branch manager (John - U-City Branch) called me. He made excuses and kept repeating that he stood behind his employee and knew that he would have fully reviewed the policy with us. I felt that I was not getting any help in resolving the issue so I asked John for the name of his Boss. He literally laughed at me and told me he stands behind his employee. I feel like Trevor was deceptive in selling them an insurance product that did not offer the protections he promised, he did not go over the terms of the policy or he would have known before this afternoon that the policy did not provide full coverage at his age. At a minimum these are deceptive practices.

o j

Very helpful and professional specially Karin Selland this is the best Numerica branch in spokane thank you Karin thank you Numerica