United States Postal Service

Eric Feng

Expect massive delays. A 15m passport appointment was 45 minutes late. Disappointing, but not surprising.

Precious

Felt very unprofessional. I had a passport appointment and the lady who was originally serving me had to get another person working because she did not know what she was doing. Then that lady (who claimed she had been working here for 6 years) had to call a higher-up to tell her what things she needed from me. The woman on the phone (Marissa) was practically yelling at both of us and kept contradicting herself. For example, she said she needed my original birth certificate and naturalization. Then when I gave it to her, got mad and said she did not need it at all.

Jason McMinn

Classic example of government run business monopoly - slow, rude, expensive, and terrible customer service. Stood in line for 30 minutes while the passport woman chatted up a whole family about their travels, their new baby, how much it weighed, etc. We get called up to the passport line for a 30 second stamp approval for $35 and she says we need an appointment and she can't work overtime to help us. She also said she hasn't eaten for 5 hours. What a joke of a place.

Ahmed Elkassas

This is the worst experience ever.. only two people are working in one window and the keep talking and joking with each other.. people are waiting in the line for an hour and there’s no respect.