Crunch Fitness - New Montgomery

Dian Jiao

I am in town for a conference. Found this gym on google map which is less than 1 mile from my hotel. According to their website, I can sign up for 3 day pass for free which I did and received the confirmation email with a temporary ID #. Went to the gym this morning around 6:30am. No one was working out. There was only one guy at the front desk who later revealed his name was Angel. He told me the day pass is only for resident. I told him the officially never said anything about being a resident and I did get the confirmation successfully. Then he said it is their policy. The day pass is for the people who live here that can potentially become a customer. I said I walked 20 minutes here just wanted to work out for maybe 30 minutes. He said it is $35. I was like you are just making it up, show me where it says $35 for day pass. I requested to talk to his supervisor but he said he was the only one there. I ended up storming out of the door. I was in Florida just a couple days ago. I was able to get a free day pass at Planet Fitness facility and worked out there. No question was asked. It is true I will probably not get a Crunch membership since I already have membership at LA Fitness and Fitness Connection. But now, I will make sure I tell everybody don't sign up for Crunch.

Amanda Holub

THEY WILL STEAL YOUR MONEY! I never write reviews, and I try to be really understanding of businesses, especially during Covid times, but at this point I feel like I have to resort to this just to have my issue dealt with. I have been trying to get them to cancel my membership since OCTOBER and they are STILL charging me, called twice, emailed twice, nada they won’t even respond to the emails they’ve told me to send them. I’ve been able to reverse some of the charges through my bank but because I tried to be understanding, I waited too long to reverse all of them. Yet again today they charged me.

Yuki Xiao

Horrible customer service! Never had a horrible gym like this. Go away or you want to face many billing issues. - For medical freeze, I called 10 times, wrote 5 emails, and came to the gym IN PERSON once within a month which only the operations manager can process. She was either not in the office, or out for lunch, or was in meeting. She was also not responsive for emails and never called back. - For canceling membership, I went there IN PERSON, and filled the form. The staff told me the form was the proof of cancelling, however I got charged for the month 3 weeks later.

Ting Liang

Apparently you can’t use the locker overnight anymore... which is very dumb because that’s the whole purpose of what lockers are for... What’s being ridiculous here is that they cut my lock ( the lock I paid for) and moved my stuff to a storage room ( who knows what’s in there and if it’s clean...) without me knowing... I didn’t go to gym for a week and all I found out is my stuff were gone.... after I asked about it and got my stuff, I asked what about my lock? They said it was cut and refused to offer me a free new lock.... so I had to pay for another lock because I do want my stuff to be secure during the time I’m upstairs working out. I also asked about long term rental for lockers but apparently they don’t offer that service anymore. They claim that they sent an email about this change but I swear I did not receive that email....what kind of service is this? If a typical gym cannot even offer overnight locker then they have no privileges over classpass... forget about this gym, you deserve something better!