Petco

Mary Dominguez

I joined a club while I was there I did not know how to use my phone to join and some nice young lady help me from beginning to end to do so. She was so happy to help me and I really appreciate good real customer service because the world today is losing it.

Hope Chiuminato

I come here all the time for crickets. Today I go and they have the cricket order but the chick working there tells me I have to wait 1-2 hours before I can get crickets so they can put them away. Just open a box, dump them, and get my crickets bagged. It’s not that hard. The lady last time did it no problem. It’s obvious when an employee is lazy. I’ve worked at two different pet stores, did cricket orders at both. I’d dump over 20k crickets twice a week at one of them and it never took me two hours to do so. Also, if a customer asks for crickets I’d always dump the size they need and get their order and carry on with my work. I’ve worked for Petco and it was the same protocol there and there cricket order is maybe a quarter of what I had to put away at the other pet store. I explained to the lady I live half an hour away, I have a newborn, and while in over 90 degree heat my cars ac stopped working and my car was overheating, with my newborn in the car. I wasn’t about to wait an hour or two and I wasn’t about to come back into town for crickets. All she said was “sorry ma’am.” Do your job, put the crickets away, and fill the customers order. I wouldn’t be reviewing so low if I hadn’t gotten fish that gave my whole tank ick and killed off most my fish previously. So this isn’t the first annoyance with this store.

Ann Marie Donoghue

I ordered Cat-sip for my kitty on line. I can't find any canned cat food Sally likes, but she drinks some Cat-sip twice a day, and enjoys her kibble. I also saw that Petco had the Kong cat brush I was looking for, and it was on sale! I ended up buying two brushes, and 6 boxes of catsip. It was ready for pickup as I got there. The clerks are always pleasant. I enjoy the Petco at Pavilions in Marana, and don't mind driving there.

Susy Patty

I bought 3 small items. At checkout, I was asked for my number. They didn't have it on file & I declined to be added. Cashier offers copy of receipt. I declined. Had to return 2 of the items, but since I didn't have receipt nor is my number on their file, I was told that I should have one or the other for returns/exchanges. I mentioned that I was never told that at checkout so I declined receipt. A manager had to help but my exchange items were coming in $2 less than what I paid (I was exchanges for items at same value). Manager had to return to assist in making correct exchange value. My issue was that I was never told from the beginning that a receipt would be needed to make return/exchange if my number is not in their system.