Verizon

Southie 31

Ran in 15 minutes before closing and they were great. I had an issue with the number Customer Service gave me yesterday. The gentleman who helped me made it easy as possible and the manager came over to help without making me feel like a nuisance. Good people.

Ali Ronca

Really annoying experience here last week. Popped in on my lunch break to sign up for a plan and get a new phone. Unfortunately, the 'sign-up' program on the agent's tablet kept crashing, which added a lot of unnecessary time to the visit. I had to keep entering all of my details again and again. I chose a phone number four different times (each time the previous number I had picked was the 'unavailable' after the system crashed) and in the end I went home with some totally random number I did not pick and had never seen prior. After all of this hassle, I then got flagged by security, and the agent had to spend 45 minutes on the phone with security to verify my details. Only giving two stars instead of one as the agent helping me was patient and kind throughout the process, although not apologetic. In summary - should not take 2.5 hours to sign up for a phone plan - literally, this is what you do, day in and day out, so I expect you to do it a bit better.

Raquel Di Sousa

Went to the store to check eligibility to change carrier. Stood up there for 30 minutes and no one of the sales person provided service or any feedback. Just one of them was with a client. The other 3 was hanging around the phone.

jean-pierre von halle

Avoid at all costs. Disorganized systems and terrible service. I came in to pickup two phones, waiting about 25 minutes, only to find out that, for some reason only one was there. The manager told me that I needed to sign off on terms for the second one, but the system would let me do it until the next day. So I told him to cancel the whole order. He said he couldn’t do that either because the order was in process and that my only choice was to come back the next day. I explained that that wouldn’t be workable because I live 30 minutes away. He said there was no choice, had no comprehension of how ridiculous that was and didn’t show the least bit of empathy for the challenge caused by Verizon. He then proceeded to explain that it must have been my fault because no other customer has problems, which is obviously not the case given their 3.4 rating on google business. Now I’ll need to waste a couple more hours with then tomorrow. ———- Follow up: based on replies to other comments, I knew the owner would give me a very generic reply, without any substance or really trying to straighten out the situation. There is clearly no interest in customer service at this location and the reply is just for positive PR.