Los Angeles County, Department of Public Social Services

Category: Department of Social Services in Los Angeles, California

Address: 11110 W Pico Blvd, Los Angeles, CA 90064, USA

Phone: +18666133777

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

ely peachy

Jun 20, 2022

This place saved me in extreme despair bouncing from 30 day shelters with $0 to afford even the bus with two other branches turning me down completely for food stamps. There was actually a discussion here about my situation versus in Downtown LA guy was eating a cake and looking at screen while listening to me in one ear then went to talk to his manager came back with basically 'nope, this is the policy - take care'. Missing crucial detail this DPSS picked up on. Its not always peaches here, but what matters most is when it works out, its a relief. And I'm writing this as I'm preparing for life's next roller coaster.

Dang Le

May 24, 2022

Out of all the service rep I've encounter and after months of failed attempts from service rep explaining me things poorly. I finally got connected to a rep that actually took care of my situation. Thank you Marlene Castana. Thank you explaining everything thoroughly, thank you for dealing with my constant interruptions (im sorry) and thank you for actually making me feel like you cared about the situation. Even if the situation wasn't fixed I respected that you actually went out of your way to try to fix it. Thank you so much.

ALMIGHTY FAHEEM

Feb 18, 2022

These staff members here are very mean Very disrespectful and very passive. They don't not help you. They automatically have a attitude with you even if you are nice to them. They act like they hate you automatically. This county is a horrible place. Gives me anxiety when I have to go there. Never experienced such rude behavior from any county

Trevor Williams

Jul 14, 2021

A terrible experience from start to finish. I've just today, July 14, received a call on my application that was submitted over 2 months ago. Had I have not received a new job offer, I would be on the streets with no food, just like many others are. From day 1 the application process has been a disaster and I plan on taking this to the media. When I submitted my application online, I was told I was approved for expedited processing and that I would receive my benefits within 3 days. It was over a week before I even heard back to try to setup my "interview", which was another problem altogether. I waited on your phone lines for over 6 hours one day to get through with no luck. I emailed your customer service department explaining this and the answer I received was "you just need to call back". When I called back the next day I was finally able to get through after waiting about 2 hours on the line - unacceptable and it really shows a lack of commitment to citizens from the state and the employees working for CalFresh. During the call I provided all necessary information and was told my application was complete. Over 2 weeks later I received an email asking for a very simple letter explaining why I need the benefits. The request provided zero information on what to include in the letter and when I tried calling again I was on hold for over 2 hours. I hung up, wrote a letter and submitted it online hoping to hear back shortly. I was sadly mistaken. Today, July 14, I received a call stating my letter was insufficient and my application couldn't be processed. You know what would have alleviated the need for that call? You all actually telling your applicants what we need to include in those letters. The woman I spoke with today was nice enough, but you could tell on the phone she was over it - she didn't want to be on the phone and could have cared less. When I brought up my frustrations, her only reply was "well it's COVID". That's not an answer, that's your excuse. It's a dismal outlook on the State of California and government programs such as CalFresh when you cannot properly and quickly process applications and when you're lying to applicants about wait times on your website. Yes, there has been a severe increase in applications which is a shame, but as citizens of California we deserve to be treated with respect and our issues handled quickly. This was a very poor experience on CalFresh and this experience needs to be shared with the media in order to bring awareness to the issue. We pay into programs like this that way, if needed, we can get the help we need. You all have done a terrible job on this and should be ashamed - both as an organization and as individual workers.

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Questions & Answers

I recently had to run away from an abusive home environment. and now I am couch surfing. I have been homeless for near 6 months now and I need help. I have never done this kinda thing before and don't know how to go about getting ebt any advice?

Drake Bradford | Aug 22, 2018
poly phonic | Aug 22, 2018

You don't need to be working full time. There are a lot of services DPSS provides for people in your situation. Call any location to make an appointment or just walk in. Good luck to you.

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or do you need to make an appointmentor can you walk in

Ricky Slick | Aug 22, 2018
Margaux Mackay | Nov 24, 2021

how to you call for appointmaent?

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I was told my benefits will be in an didn't received them

Johanna Jimenez | Aug 22, 2018
Khaled Alabed | Aug 22, 2018

You need to call your worker and ask why you didn't receive your benefit if they give you hard time ask to speak with the supervisor, thank you

I need a replacement card and this is the only office open today... Will one able to get it

Octagonal Friction | Nov 24, 2021
christopher brown | Nov 24, 2021

yes

Is the office open on Friday

Jamelo Blanco | Aug 21, 2021
Brittany Fowler | Aug 21, 2021

Yes but you cannot go In you have to wait outside

Do you offer service to single senior citizens

Wanda Jackson | Aug 22, 2019
Peggy Isaacs | Aug 21, 2021

I need to talk to some one about my call frrsh

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Since Monday is a holiday, will they be open,? Thanks

Benzo Paul Poe | Aug 22, 2019
Tracy Hypolite | Aug 22, 2019

No. L.A. County observes all National holidays. See you Tuesday.

Is there parking for visitors in the building at Pico and Sepulveda location DPSS?

Tiburon DelMar | Aug 22, 2018
Maya jaee | Aug 22, 2018

Yes but you have to go earl cause it will be packed and hard to back out

Does this office do both Gr and food stamps?

julia shapiro | Jan 23, 2022
Christy Bates | Jan 23, 2022

Yes

Do I need an appointment to speak about my case

Louie Perez | Oct 25, 2021
Darrell Greenage | Oct 25, 2021

No but yes ... Can catch a worker coming out to look into your case... But an appointment s better and more effective

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Is office on Pico Blvd open again for personal visits with case worker?

r m sustrick | Sep 25, 2021
Shavonta Cunningham | Sep 25, 2021

No they call you on phone. Call 1800 ND they'll call back in 48hr or go down there they'll call you back same day.

How to send the information that they ask me from medical?

Socorro Araiza | Aug 21, 2021
Issis Dark | Aug 21, 2021

Dpss app...

IF THEY MAIL YOU AN APPOINTMENT CAN DO I GO UP THERE

Chase Mcclenney | Aug 21, 2021
Aaron “Motivachion_47” Daniel'ae | Aug 21, 2021

Yes they will come out to the gate and speak with you

Is the office open now?!?

Claudia Romero | Aug 21, 2021
Brandy Cervantes | Aug 21, 2021

It wasn't open Friday...

I'm 5months pregnant with my 1stchild&currently homeless living under a bridge.Dont have foodstamps or any type of financial assistance programs so I can do whatever it takes to get my baby off these streets.can anyone direct me in the proper d

h'`J0èłłè Łã Mér | Aug 21, 2020
Roger Rose | Aug 21, 2020

I know someone in DPSS & they said to apply for CALWORKS online if you have or can get access to a computer or smartphone. Be sure to say that you are homeless.

I recently relocated from Idaho, I had a Medicaid coverage, but I found out that it’s not going to work in California, will I be able to get one here? I am sick and I need to see a doctor

Otto Hiemann | Aug 21, 2020
luna zumi | Aug 21, 2020

Yourbenefits.laclrs.org check this link out. The immediate answer is yes but you have to initiate the application process.

Are they open today

Foryour Ent | Aug 21, 2020
Marty Martin | Aug 21, 2020

They are not open today .mon-fri

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How long does it take to hear from someone once you have applied at covered ca office.

lori n | Aug 21, 2020
Jay THRIFTY PAINTING TULSA OK | Aug 21, 2020

Depends, my son and I went into the office and left with benefits the same day. If you apply online it's different.

Does the pico dpss office offer hotel voucher for homeless cases?

Johnny Anderson | Aug 21, 2020
tracy davis | Aug 21, 2020

Yes but it's for 16 days

How do direct contact my grow case manager

Dexter Norwood | Aug 21, 2020
Angelita Laws | Aug 21, 2020

Call the number on the back of your EBT card. Workers don't like giving out their direct number cause their phone will be blowing up with calls. Ask your worker for their phone hours, they might give you their number.

open on christmas eve?

Wolfgang Scorpio | Aug 22, 2019
LaTanya Ray | Aug 22, 2019

Yes, DPSS will be open on December 24th.

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Does this organization work today?

Assel Baigabulova | Aug 22, 2019
Khaled Alabed | Aug 22, 2019

Yes

Can i apply for medical in your office?

Delia Herrera | Aug 22, 2019
Iman Tryon | Aug 22, 2019

You can apply for Medi-Cal in person online or by mail .

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Do you pay the money back when you go back to work the money that they gave you when you were not working

marco olmos | Aug 22, 2018
Mark | Aug 22, 2018

Yes. You can either pay after you start working or they will get it when you start getting social security benefits

How fast do you get food stamps

Charles Shepler | Aug 22, 2018
poly phonic | Aug 22, 2018

Either a few hours or a couple weeks depending on your situation. Emergency food money can be issued the same day, for sure if you have children. They can also help with temperary cash assistance, medical, job search help, utility bills, moving money, rental deposit money, hotel money for a couple of weeks, shelter information, clothing vouchers...

what time do they open?

John Drake | Aug 22, 2018
Avery Pack | Aug 22, 2018

8 am M-F

Can I renew my med i cal online or do I need to come into a local office?

Tom Szabadi | Aug 22, 2018
M | Aug 22, 2019

They mail you forms when your renewal is due. You can mail them back, but you should go see your case worker and deliver them in person, or they may get shuffled around and delayed. It is a very slow, disorganized agency and if your info is not submitted in time, their system will send you a termination notice.

What's the cut off time to be seen at this office for qr7 or SR7 form

Gwendolyn Tolbert | Aug 22, 2018
Anetra Allen | Aug 22, 2018

I need to find out about my q7 what date is it supposed to be turned in

My friend has a mental illness and wants me to be guardian. Will the state help me the father is a deadbeat.

K Sims | Aug 22, 2018
Taylor H | Aug 22, 2018

Apply for in home support

Shes goin in treatment but is so broken I told her not to turn in her quarterly so they would stop her money then she'll havr to go in to soeak with her worker and go from there she appeats bery fragile and worried.

A Google User | Aug 22, 2018
Khaled Alabed | Aug 22, 2018

Don't worry she will be ok

He put her put he contonues to get her check. What can I do to help her he is a jerk

A Google User | Aug 22, 2018
Yvette Jackson | Aug 22, 2018

The police was contacted and she was told to contact worker. Shes so mentally disrupted that she lost her EBT card 3x's last week. She just text and told me she lost it agaon last night if u heard her story the losses she has endured you would cry

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CAN I get my award letter on line

Dusty O'Donnell | Aug 22, 2018
Ryan Hensley | Aug 22, 2018

Most likely No, they make you do pretty much everything I person. Can't really answer your Q through without more details. What is the award letter for? SSI? SDI? GR? EBT? All these services have different processes

Is the county open today October 9 2017

42ZERO GANG | Aug 22, 2018
Wayne A Rollins Esq. | Aug 22, 2018

Yes

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