Twin Town Treatment Centers - Orange

Colleen Flinn

Do not try to come here if you want honest, caring and organized professionals giving you treatment. Called to book an appointment on June 14th for the outpatient program and was booked for July 5th, that was their soonest available appointment. We showed up early and ready for the appointment excited to begin recovery only to be told that our appointment was basically cancelled because we did not call to confirm. The receptionist on the phone who booked the appointment NEVER made any mention of calling to confirm ahead of time for the appointment, we also received a letter confirming that we called on the 14th of June to set up on appointment and again this letter made NO mention of calling to confirm. After discussing this with one of the women working in the office she made no attempt to apologize or own up to their misdoing and made no attempt to rectify the situation. Basically told us that they were booked up until July 27th and there was nothing they can do to accommodate us and to try AA in the meantime. 1) I work in an industry where I book clients for appointments and never require them to call ahead for confirmation. In fact my work sends texts and emails to confirm with the client. Their “protocol” is unrealistic and bizarre for caring for individuals with addiction. I will also note that it is stated that everyone is required to wear a mask regardless if you’re vaccinated however NONE of the women in the office were wearing masks and when I was approached in the waiting room wearing my mask, one of the unmasked women mockingly put her coat up over her mouth and chuckled before asking why I was there. Very unprofessional and not empathic at all I would not recommend this facility to anyone.

David Gibson

This is by far the best treatment service iveI ever experienced in all of the years I've been in and out of treatment they actually do care about the people coming in for services. Thank you so much...

Mark Simson

Yet another joke of a rehabilitation center, how is talking about your problems supposed to help anything if their are no answers or even ideas given as to what to do differently... If you need someone to tell you how messed up you are, how messed up your life has been and The only help they can give is in the ideas you come up with yourself then this is the place for you... The only reason they have any good reviews is because of how laid back the staff is, a pretty kush job when you don't have to give any real answers to any real questions such as what can you do to help me.... Answer, NOTHING!!!

Evangelina Esquivel

Of all the treatment centers and rehabs I've been to this has been a different and amazing experience. Mark from the Orange location is an amazing councelor. Thank you for truly caring, understanding, and teaching me more about this ugly disease. I look forward to the next few months and I don't think I've ever said that about any other treatment center. I feel blessed.