Address: 15609 W Bell Rd, Surprise, AZ 85374, USA
Phone: +16235561733
Sunday: 7AM–2PM
Monday: 7AM–8PM
Tuesday: 7AM–8PM
Wednesday: 7AM–8PM
Thursday: 7AM–8PM
Friday: 7AM–8PM
Saturday: 7AM–8PM
Gary Cohen
We go to Rich's all the time and every time we go the food and service is great. We especially want to give a shout out to Aaron Graber for his great service and he makes you feel like a part of the family when you come in as does his sister Heather. Go to Rich's Diner. You will never be disappointed. You have our word for it.
Steven Spearing
Had a burger and fries here around 4:30 pm on a Thursday. Very pleasant waitress, good burger, calm atmosphere except for the worst music from the 60s playing in the background (not loud). Menu is "all American" with plenty of choices. I saw some other meals that looked really good. There's a large outside patio that was not open. I will definitely be going back.
Jerry Taylor
I don’t really know where to begin but I will try. We had a party of nine for dinner at Rich’s on a Wednesday night. Arriving at 5:00 PM we were seated at a table that was reserved for us. Once we settled in the waitress came by to take any drink orders we wanted. By g there way the menu online is different than at the restaurant. One of our party was looking forward to an item that was online but now not available. I ordered wine my wife also ordered wine. Save your money as the quality was not good. Our waitress came back twice and seemed to be in a hurry. Our party had been there for about 5-10 when she wanted to take our order. Couples had separate checks which was normal for our Wednesday group. Of the nine orders 5 were correct. One had soup and waited for their main order over 20 minutes after others had been served their meals. My meal was not what I ordered so it was redone. About 20 minutes later it still had not arrived. Two others had just received their meals who were apparently forgotten. Keep in mind the restaurant was about 20% full. Mine finally came, I ordered the Greek dinner, and to say it was poor would be an understatement. Frozen vegetables feta cheese that was melted and looked like marshmallows. If it wasn’t for the company the evening would have been a great disappointment. When it was time for the check I was charged for the wrong meal which was two dollars more than what I had ordered. The waitress asked me if I wanted it changed. Of course I did. I have never ever had any waitstaff as me that question ever. I cannot recommend this restaurant at all. Poor service poor food and less than clean environment. Caveat emptor.
David A. West
We arrived at a quiet time and were greeted by a pleasant server. Breakfast is served all day, and my friends each ordered breakfast for lunch. I enjoyed the clam chowder and a tuna melt. Both the soup and the sandwich were hot and full of flavour. The server was attentive and thorough. They did a great job keeping our coffee cups full and engaged the table frequently. The restaurant gives the impression that this is not a franchised cookie-cutter chain, and that's a good thing! My friends and I will be returning.
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I love Biscuits Cafe has gluten free options & so does Blaze Pizza 5120 N Central Ave, Phoenix, AZ 85012
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