Pizza Hut

Kristen Brown

I had a rough experience at first. It turns out a third party delivered my food to the wrong place. When I went in, they were very kind and understanding and helped make it right! I definitely recommend this locations for caring about their customers!

Joseph Thomas

Three strikes, and this location is out. The first time, my order was incorrect. When I asked for the pizza to be remade I was told it'd be 30-40 minutes for it to come out. And The second time, my order vanished from the system, and I was again told about an hour+ wait despite showing proof of purchase and pickup time. Yesterday I thought I figured out the secret and ordered carryout, and checked my order before I left. Toppings looked good. I got home only to learn that my pizza didn't have any sauce. I tried calling to have them start making the replacement pizza and was hung up on repeatedly. I had to drive back to be once again told that I would have to wait 30+ minutes for a correctly made pizza. I asked about the phone situation and they said they were short staffed and couldn't answer the phone. This time they did offer a credit towards another pizza but there's no point when it won't be done correctly. I ordered standard pizzas without complicated instructions. The staff don't appear to be concerned with quality or urgency when a mistake is made. There is zero excuse for hanging up the phone instead of placing a hold.

Phill Shanklin

If I could leave a 0 star, I would. Last night, 3/11, I ordered a Big Dinner Box for delivery. I waited the fully projected 90 min and had the DoorDash driver somehow end up in American Fork. My order was cancelled and there was no effort to resell we or offer a solution that was fair. I called the store and gave them my situation and was put on hold for over 30 min. I had time while on hold to drive into the store and confront the manager. When I asked the manager why I was on hold for 30 min, she told me that there was only one phone and it was in the back and the priority that she had was the customers in the store. When I mentioned that there were no customers in the store, she mentioned the new orders were priority over me. She said, “I don’t know what to tell you.” I then asked for her bosses information and she refused to give me any information. I submitted a complaint against the store online afterwards. The store manager did not offer to refund me, I had to ask her for a refund and there were no other considerations for the time that I waited and the time that I wasted having to come in. Then I called into the call center and requested a supervisor. The person, in the Philippines was nice, but mentioned that they could not get a leader because they were in a closing meeting. When asked where the online complaints go, he said, “they go to the complaint department”. This was the most horrible customer service I have ever gone. I will NEVER do business with Pizza Hut again. This was a HUGE embarrassment for the Pizza Hut and executives and everyone who partners with this company.

YaeNa Lim

We ordered a half Supreme half Hawaiian pizza but we got a full Supreme with pineapple added. I tried to call the store to see if my order got in and figure stuff out because the app said it would take 3 hours to deliver this pizza. The pizza seriously looks like they threw the toppings on without any care. Like seriously?? Answer your phone and look at the order