Cox Store

Timothy Morgan

If you read my reviews you know I don't like to give low stars. I even waited about 6 hours to write this review to get some balance. I found it. Cox still gets 2 stars. We are doing a primary account holder switch from me to my ex. (We're pals, it's good). I spent a little over 2 hours setting things up with an amazing rep named Angel. I needed to pull my cable box and take it in, then switch in a new box. All the documentation was there. I had the PIN. I was ready. The woman at the local Cox store in San Clemente would only say "It has to be the primary account holder" over and over. She wouldn't look. She wouldn't check. All that work to get ready wasted. Two hours of being on the phone wasted. Tonight no phone, no TV and no wifi because of a lazy, do the minimum, "I don't have to listen" clerk. The techs on the phone are always good, the clerks in the store are ... different. Not very friendly, and I always feel like serving me is an interruption to their day. I'm glad to be done with Cox. TV transmission has become bad, with constant freezing, no sound and channels that are unavailable. Goodbye, Cox. 35 years with you and this is the end? Never again.

Jim “Jimmy” Moore

Waited in line at the Cox Store in San Clemente, minutes later got ask to come forward. Felix was the representative from Cox. Before I went into store I checked my paper file from the very start 32 years ago. My current is bill in the $200 range another

corinne dayon

Convenient place to shop Cox equipment, pick up Modems, pay your bill and even discuss plans to make sure you have the best available service. Consultants are very helpful. Love the face to face communication.

Nancy Mcgivney

Karen was excellent in helping me request a replacement bill and taking my payment. Very slow computer and she kep me informed and was very cheerful. Pleasant transaction ! 10/18/2019