Popeyes Louisiana Kitchen

Sondra Santos

Waited for 30 minutes in the drive through. There were 4 cars ahead of me when I placed my order. This is a relatively short line to what I usually see when I drive by. When I finally arrived to the window, I was told that if I wanted the other two pieces of chicken that I ordered 30 minutes ago in the drive through, I would have to wait an additional 20 minutes. They explained that they were short handed. I said that I totally understand being short handed, that’s not a problem. I do however take issue with the fact that you only have 3 of the five chicken strips. If you could make three, why could you not make 5? That does not require extra personnel. I was told that they don’t count the strips when they put them in to cook. Also not helpful. Now you are either wasting food (to sit under a heat lamp) or are not making enough food for your orders, resulting in 30 minute wait times in your drive through. I was then told that there would be a 7 minute wait time but that now it was probably less since I was talking to the manager. I asked for a refund for my wait and was told that she would give back my money but then would receive no food. I waited for my food. 40 minutes from the order box to receive my food.

Maxine Martinez

We usually love Popeyes but management at this location needs to get on it! We waited in line over an hour for 3 chicken sandwiches. I understand short staffing but there were at least 5 people working and they were moving as slow as possible. Any place can work through short staffing with the right management and this place doesn’t have it. The drive thru window was also filthy which makes you wonder how clean everything else is in the restaurant. Very disappointed and won’t be back anytime soon.

NM DONUT KWEEN THE FOODIE

Popeyes is delicious! Friendly customer service and a delicious menu with lots of options! What's not to love! I've tried several Popeyes in different states including Louisiana. This New Mexico location wins my heart because good food is even better with wonderful customer service with smiling faces! Top that off with a lemonade and everyone is smiling!!

Patricia

Great experience with the team today! Called about half an hour after the store opened because I couldn't place an online order (too big). Was instructed on easiest way to place order. I ordered 20 individual dinner boxes & expected to pay & pick up a little later. Although the store was short staffed they still had the food ready in about 30 minutes after my phone call! This location was getting busy & they could've turned away my order, as most other restaurants would have,instead they were super accommodating. Outstanding customer service from Victoria & Shantel!