Alcatraz Cruises

Category: Ferry terminal

Address: San Francisco, CA 94111, USA

Phone: +14159817625

Reviews

Chrome Electric

May 15, 2022

Employees are trained to lie and tell you the mask mandate is due to the National Park Service regulations. This boat is not regulated by the NPS and is out of their jurisdiction. Neither the cost guard, county or any other agency requires masks on this vessel. Indeed, they are leveraging selling the masks when you board. Employees were harassing customers in line about not having their masks over their noses and so on and threatened to not let us board with a 2 year old who didn’t have a mask. I have no issue with public safety and CDC regulations but this one is bogus for the sake of profiting off selling masks which they sell to about 75% of the people who board.

Nicholas Alexander Brown

Feb 22, 2022

Behind the Scenes tour of Alcatraz with guide Steve was excellent. Easily the best historical tour I’ve ever done. Super engaging and left wanting to learn more. Highly recommend! Worth the additional time and cost. Was phenomenal! He was wearing an actual original guard’s uniform! Left wanting to learn more! The history is so much more robust than just the story of the federal penitentiary .

Jeffrey Arias

Oct 1, 2021

The ferry ride takes about 10-15 minutes. You get great views of the island and the city. Alcatraz Island was a great experience and I highly recommend for anyone in the area. I was hoping more of the buildings with be available to tour but that may be an option on the more expensive ticket. Overall, it was very cool seeing this part of history. Plenty of information to take in during the audio tour of the cell house. Plenty of great views and pics too.

Victoria S.

Oct 1, 2021

Very well done. The purchasing process was easy, there are signs and staff directing you where to go, the ride over the water was very enjoyable and pleasant. You get to see the city, the island, the Golden Gate Bridge and Bay bridge. There is food available to purchase on the boat, as well as seating and viewing platforms. The views are amazing and the time on Alcatraz was spectacular. Highly recommend.

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Questions & Answers

I booked tickets back in April for 4 people for the 26th July. I had confirmation of booking but haven't received any e tickets yet. I am from England and I have tried emailing and calling but I am not getting any response. Can someone help me.

Rosina Palmer | Aug 22, 2019
SanyaOdare | Aug 22, 2019

The booking confirmation is all you need.

HOW CAN I PAY FOR 2 TICKETS ON April 12th 12:00 no matter how I try I can;'t process my reservation

Shani Fischler | Aug 22, 2019
SanyaOdare | Aug 22, 2019

I suggest you either make your booking online or pay on arrival.

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Do you have to be fully vaccinated?

SOVITA SAU | Oct 25, 2021
Jeffrey Arias | Oct 25, 2021

No

How much does the ticket cost

Atilio 503 | Aug 21, 2020
James Johnston | Aug 21, 2020

$40 per adult. You usually need to reserve in advance

Is there parking there

Ed Norlander | Aug 22, 2019
Ann James | Aug 22, 2019

Yes but try public transport which is great, if a little expensive.

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In May, I bought two tickets to visit Alcatraz, on 25 July. I did not get any mail from your site. I only have a payment receipt on my phone. What should I do?

Špela .Škulj | Aug 22, 2019
Kathy Brewster | Aug 21, 2021

Will someone answer this lady’s question? Please?

I wanna to find Parking near pire 33, for Alcatraz cruise tour..almost 3 houres

chealsu yun | Aug 22, 2019
Michael Badolato | Aug 22, 2019

Thank you for your question! Information on parking around the area can be found here: https://www.alcatrazcruises.com/plan-your-trip/parking/

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Can we bring water and snacks to the island

Joy Strong | Aug 22, 2019
Toshinobu Kubota | Aug 22, 2019

Yes, and there are no food and drinks vendors on the island. The last opportunity to buy any refreshments is on the boat over. However, unless you are planning a picnic on the island, you should be able to make it back to SF to eat from the short Alcatraz visit.

Why can't we book tickets for 10 July 2019? We want to book in advance as travelling from Australia.

Allan Luca | Aug 22, 2019
Caroline Moignon-Delafaite | Aug 22, 2019

https://www.alcatraztickets.com/ it is possible I just tried. You're right, you have to book it now! 6 months before, we couldn't have night tickets!

Hi why can’t I book a tour of Alcatraz island after the 9th of May this year? I have been trying to book since the 14th of February but everytime I try and book it says you can’t book after the 9th of May but just register Is there a problem?

R H | Aug 22, 2019
Michael Badolato | Aug 22, 2019

Hello Ruby, Thank you for your question! Tickets are unavailable after May 8th, because we are still working with the National Park Service to confirm the schedule beyond that point. Tickets are not available for sale anywhere else, not even at our Ticketbooth, so there isn't a chance that tickets will sell out before being released.These tours are not cancelled, the tickets are currently unavailable. We do not have an exact estimate on when the tickets will be released. The best thing to do to be prepared to purchase tickets is to sign up for the notification on our homepage, as we will send an email to you as soon as possible once the tickets become available: https://www.alcatrazcruises.com/notification-request/ Kind Regards, Michael Badolato Alcatraz Cruises

Please help! I have called the customer service number and have been on hold for over an hour! I also emailed the info@alcatrazcruises email AND i've been billed for this but with no receipt/tickets. Is there any way to reach a real person??

Michael Marquez | Aug 22, 2019
Michael Badolato | Aug 22, 2019

Hi Michael, Sorry for the delay. I have sent an email responding to your request, and we will find the booking for you and send you a confirmation. Kind Regards, Michael Badolato Alcatraz Cruises

Is there some way to get in contact other than email or call? I have been on hold now 3 times for over an hour, have emailed the info email address but get no response. All I am trying to do is book tickets for my trip in a month. POOR SERVICE

Katy Lloyd Jones | Aug 22, 2019
Kimberly. Elgin | Aug 22, 2019

Let me. Look into that for you give. Me till Friday this time

Hours of operations

jimmy casanova | Aug 22, 2019
M S | Aug 22, 2019

I got aboard the cruiseliner& it was fast to get out of that prison, now I'm free to go about anywhere in the San Francisco area. "I THANK THE LORD FOR ALCATRAZ CRUISES", call them, they may help more of you'all get the heck outta there to someday ! ! ! !😊

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Are you allowed to bring a back pack?

Wally D | Aug 22, 2019
Kosta D. | Aug 22, 2019

Maybe yes

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How much does it cost

Adelina Cano | Aug 22, 2018
Shabby Rose Creations by Kem | Aug 22, 2018

Idk, I'm sure however you can go online

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How to book tickets how much for senior citizens

dr.ravindranath koka | Aug 22, 2018
Jürgen | Aug 22, 2018

Either book your tickets in the internet or directly at sf harbour pier 33

Is this the only Alcatraz tour available and where do you Park??

Marcel Casenave | Aug 22, 2018
Chiara M | Aug 22, 2018

Yes it is. Don't know about the park.

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If I drive to do validate parking?

Gina Hernandez | Aug 22, 2018
Sukh T | Aug 22, 2018

No, parking is expensive near Fisherman's Wharf so plan ahead. It is approximately $10.00-$15.00/hour to parking in the nearby lots.

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How long is the 4:45 pm cruise?

robert ray | Aug 22, 2018
Alan Gibson | Aug 22, 2018

You could come back on the same boat, but why? The boat is just the bus to the island. Plan to stay and see the island. We stayed for over 4 hours.

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I want to know how to buy tickets for alcatras

Kevin reos | Aug 22, 2018
antonio gomez | Aug 22, 2018

On the website of alcatraz cruises

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How long before the ferry leaves should we arrive?

Ilonka Roode | Aug 22, 2018
Sukh T | Aug 22, 2018

I would suggest 30 minutes in advance. It gets very busy so you want to make sure you get your tickets and get in line for the ferry.

Do the cruises run in the winter?

A Google User | Aug 22, 2017
Cathy Hale | Aug 22, 2017

I believe so, times could vary though, depending on fog, rain, etc. I'm sorry I can't be more help!

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