Wescom Credit Union

Carlos Chavez

Wescom had the lowest interest rate for new vehicle purchases. Got approved online and Victoria was helpful and professional in handling all the documents.

gretchen renata

I wanted to respond to all the comments below regarding difficulty in reaching a human by telephone. If you are calling from a phone recognized on your account be sure to listen to all the prompts and select the one near the end that asks if you are a Wescom Member (#7) and in my experience, the response time is reasonable.

Benjamin McCormick

This is my "home" branch of Wescom. It's where I opened my account, and where I do the majority of my in-person banking. Overall, I'm very pleased with Wescom, and find this branch, in particular, convenient, pleasing, and nicer than the rest. The only issues I've had with Wescom are related to customer service over-the-phone (it seems like Wescom service agents are perpetually overextended, resulting in long wait times) and online chat (the agents are more readily accessible than over the phone, but they often don't have the authorization to conduct more involved services, meaning I end up having to call and wait anyway). Over the course all of my face-to-face interactions with Wescom staff (most of them occurring at this branch), I've found Wescom employees to be consistently and exceedingly helpful, professional, and polite. After having visited several other Wescom branches over the years, I can unequivocally say that the Pasadena branch is superior to the rest in ways both practical (super easy parking, short waiting times, number of on-duty tellers) and abstract (a hushed atmosphere, plenty of space/open design plan, the calming sound of trickling water when entering and exiting). This branch and its staff make a typically mundane task just about as pleasant as it can be.

Mario M

ATM ONLY REVIEW: I'm not a member of Wescom, but I am in another credit union. I tried to use the ATM at this location. It's a nice well lit area at back of building next to the parking structure, away from the street. There's a pleasant step fountain nearby. The ATM is a little funky. Instead of sliding your card in along the long axis, you slide it in along the short axis, so that the words are facing you. Unfortunately after entering my PIN, selecting withdraw, the account, and the amount, the ATM finally tells me that there would be a $3 use fee. I've never been warned of nor charged a use fee from another co-op network ATM. I cancelled the transaction. That's pretty lame.