First City Credit Union Pasadena

W M C

I was speaking to a loan officer regarding refinancing a $1.3MM loan and we soon concluded they could not match what I already have. I contacted them as they sent me something in the mail. Okay, fair enough. What happened next was stunning. I told the lady (who telephoned me) that I was considering moving $50K into and account I currently have with them and WHY is was I wanted to do so. The line went dead. I suppose she does not care about such things as she's in the RealEstate Division of the compny. Being hung-up on is highly disrespectful. If we were inadvertantly cut-off she could have called back. Nothing. Instead I am here telling what happened.

Jess Yáñez

All the staff here are helpful and respectful. We've been with this bank for three years and have had nothing but positive experiences. I appreciate their flexible Saturday and Friday opening times as well.

Claudia Roman

I can’t believe that this bank does not have customer service on the weekends or after hours. I really neeeded to discuss a very important matter I. Regards to my account and I have to wait until Monday to be able to talk to someone. The worst customer service.

Laura Spence-Newhouse

I've been a member for years and have had many issues with customer service. I love the idea of supporting local credit unions, but FCCU constantly tests my patience and decision to do so. Their customer service has always been mediocre. The most recent issue I had was when I tried to cash an international check. They cashed it without initial issue, then called me the next day to say they shouldn't have cashed it, and that I would incur major fees for cashing it there. They also withdrew the funds from cashing the check from my account without advising me beforehand. Very unimpressed. I would recommend banking elsewhere.