TownePlace Suites by Marriott Las Vegas City Center

kmspeakdance

To start the customer service was impeccable! Other than that everything else was incredibly frustrating. Walk into the room and none of the lights can turn on, only to find out there is a master switch tucked behind the fridge where a skinny hand must go in and try to turn it on. We were not made aware of this from the start and if we hadn’t asked I don’t think anyone would’ve found it. Trash was still in the room, sink wasn’t draining, and even though there was a sink and dishwasher there was no dish soap at all, and a constant loud beeping noise was playing from the start of our visit in our room. We call to see if we can fix the beeping noise and the front desk knows exactly what the noise. They inform us they are unaware of how to fix it and after coming up she decides to unplug the entire dishwasher. We love Marriott’s but boy was this the worst we have been to in awhile

Brooke Crowder

The hotel was nice and no problems with room but the creepy grounds trash man was not acceptable. Between walking up to a random car trying to open the doors (front desk said not his car) and then taking pictures of us (very obviously) it was very disturbing and unacceptable.

Minnia Feng

This hotel is lovely. All the staff are super friendly and helpful, it’s clean and bright, and we enjoyed staying here much more than some of the hotels on the strip.

Tameeka Williamson

I Called for the shuttle twice waited for over 30 minutes 15 more minutes then I was quoted. The second call was better because the receptionist gave my number to the shuttle driver. Who ended up calling me when she came back to the airport and I finally was on my way. The driver didn’t drop me off at the hotel door, instead I was dropped off at the nearby hotel and was told to walk down a path and through a parking garage because she could drive up to the hotel door. Which I found out was incorrect information. While waiting for my early check in for the past 3 hours the shuttle driver drive the van to the front door twice and even came inside at one point and operated the front desk. I have never had to wait over 3 hours for early check in or had to walk to my hotel from a shuttle. Very disappointed with the experience thus far. Upon our departure from the hotel the female manager that checked us in apologized for the long delay we experienced during check in and advised she would give us back about 10,000 points. Since we stayed using our points. She even gave me Tylenol for my headache, which I was very thankful for. However after a week the points were still not added back. So I filled out the online survey and advised I hadn’t obtained my points back and waited a week and still no response from the hotel or points. This was my fifteen year wedding anniversary trip and this didn’t start off all that great. Other than this I showed the manager the issues with the room which I also showed the front desk the first morning of our stay. Such as a broken kitchen sink, dents on the walls etc. which I also took pictures of and showed them to ensure I wouldn’t get charged for any incidentals that were there prior to my use of the room. I even emailed the hotel manager and sent her all requested information and still no response. Not good customer service from an affiliate of Marriott. Very disappointed. Oh also the male staff member during overnight was very pleasant. The location of the hotel is great and the breakfast served was pretty good as well