Best Buy

Mike Hart

I bought a washer, dryer, pedestals and all the delivery options. The delivery driver / installation team was alert and noticed a pedestal was damaged. I was very impressed and pleased that they did not try to install something that was broken. However, my re-delivery appointment never got scheduled. I had to call, which was a nightmare. Then my re-delivery appointment was set for 6 WEEKS LATER. The night before the appointment I received all of the confirming calls and texts. I moved everything out of my laundry room to prepare for the delivery. Then, the morning of the appointment, the appointment got canceled. Getting hold of somebody who could help re-schedule was an absolute nightmare. Process is still continuing. Best Buy customer service is horrific.

Rob Steedley

Picked up a television for prime days. I asked about the return policy and stay member took 5 minutes to look it up. They didn't find anything because it's on Amazon side but that type of service matters. Grateful for it.

Wordsmithy

Love the store, they didn't have the selection of mice I wanted. They were out. If they had them it would have been 5 star. Next time I'll look at the site to see their stock first.

Tammy Prawitt

My husband and I were out pricing printers and stopped in since it was across the way from target. No one greeted us, no one approached us to see if we needed help. We had to seek out an associate for help/directions where the printers were. And once we found the printers, no one asked us if we needed or had any questions. The only time we were greeted was when we left. There were plenty of associates around but in their own world. Kinda of disappointment with the lack of customer service. Therefore we left with no purchase and went elsewhere to buy a printer.