San Ysidro Health - King Chavez Health Center

Nathalia Ayala

They called me a day before telling me my appointment was at 8:30 am. So then I get there and this lady told me I was late that my appointment was at 8:00 am but how if I had receipts that showed that my appointment was at 8:30 am? Then she started giving me attitude & said that they would NOT attend me so then I proceed to tell her not once or twice but multiple times that my teeth are falling out. She basically said that "that's not my problem & I don't know what you're talking about". Of course she wouldn't know because she's NOT a dentist or anything. They have the audacity to give people attitude and let me tell you these front ladies at the desk do not understand us as patient and how long we have to wait. I had to wait 3 months to just do a check up and now I have to wait 5 months. It so embarrassing how this dental place treats there patients. I will NOT be exposing this front lady at the desk because if I was her I would be so disappointed of myself. Plus I am the bigger person and I will not be giving her or anyone that satisfaction.

Ruth Anzaldo

The female who answered the line for covid vaccine was utterly useless. I am a paid support staff for persons with intellectual disabilities & I called to get general info for them. It was like pulling teeth! Last week I did the same and had no issues. This woman couldn't give me the address to locations, timeline for appointment availability, NO USEFUL INFORMATION. This of course after a 15 minute hold

Monika Ramos

This is the most unresponsive health center. I was seen on aug. 5 for a knee dislocation and was given 4 referrals for an MRI, orthopedic surgeon consultation, physical therapy and a brace fitting. The orthopedic referral fell through because the center (UCSD) they sent me to was not even accepting new patients. I tried calling the referral specialist, Delilah, after UCSD orthopedics told me they are not accepting patients and that I need to contact my health center to ask for a new referral, I heard nothing back from Delilah. The MRI referral never happened because it was not officially authorized. Myself, and a representative of the MRI facility tried calling San Ysidro Health center’s referral specialist, Delilah, multiple times leaving voice messages and received no response. The brace that was ordered for me by Dr. Csapoczi was the same brace I was wearing (knee immobilizer) when I was first seen by him. It’s now been a month and I still haven’t received proper care nor a call back from their referral specialist Delilah. I had my follow up phone appointment today that was scheduled when I was first seen on Aug 5th. Of course the referral specialist denied ever getting a call from me or messages but I have record of each of my outgoing calls and voicemails to her. If anything, this healthcare’s facility should begin improving their care by improving their communication with patients and the referral specialist department, particularly Delilah, either needs a new team or to learn how to properly respond to patients in need of urgent care in a timely manner. I would like to thank Dr. Csapoczi for hearing me out today during my follow-up appointment and agreeing that this is not right and for instructing me of how to move forward.

Kelcy Pryor

If I could give no stars I would. Staff members were verbally fighting at the main entrance while I waiting for labs. It was loud and so embarrassing. That same day I waited an hour and a half to see the doctor, mind you I never saw another patient in the building. Wanted to get in touch with the referrals department, left voice mails and never contacted me back. The medical assistant answer was "well you gotta call them every day until they answer". I got to my appointment 15 minutes prior and they tell me it's an "over the phone appointment" so they sent me home, while I'm home the doc calls and says she was waiting for me and does not know why they sent me home. These are just a few things among many others. Although the doctors are amazing, they are not worth the headaches cause by the MAs and other staff. I will not be coming back. Fix your staff!