The Home Depot

Kaci Madden

Solange in the appliance section was hands down the friendliest and most helpful/effective employee we’ve worked with before. Everyone in the location has been kind and always helpful taking the time to help us find anything.

Gary Harris

Wow. I used to think Home Depot cared about their customers. I no longer do and can’t support shopping there after years of spending mega dollars. I purchased a Husky 90” shelf in store and when I got home, prepped everything assembly. This item weigh maybe 200 lbs. I loaded into my car and then into my garage. I started to put it together and then realized that it appeared to be damaged when I got half of it together. I couldn’t understand why it was so difficult and started to look at it and realized what happened. I already cut up the box and put it in the recycle bin and since I was near half way, I thought I would take pictures and then go back to Home Depot Encinitas and ask for a store credit since what I purchased for $399.00 was clearly used and sold to me as new, and it was damaged. (See pics). When I spoke to the manager Mack Ruiz, she said you can bring it back and I can get a full refund. I had just managed to put it together over a two hour period, having to bend metal and make it work…and simply wanted a reasonable store credit. She offered me $50. I am so disappointed as a loyal long time customer (14 years). I don’t know if I will return but I encourage you to go elsewhere because Home Depot no longer cares about its customers, even when they are in the wrong. You choose. Home Depot is losing my business for two reasons: 1. Not doing the right thing and 2. For selling me something as new that was clearly used and not taking responsibility for it.

jenxelyt

I am a photographer and wanted to do a prop for a photoshoot. I had an idea of what I wanted to do but didn't know how to do my project or the correct materials. Justin, from the Lumber and conposites department, helped me make my project a reality. He helped me pick the correct materials, he cut the plywood into the correct measurements and even showed me how to do it. He helped me feel confident. I am trully greatful and defenitely will be making my own props with Home Depots help, from now on. Thank you Justin for all your help!

Raymond Hitchcock

This is a great hardware store, and a great Home Depot. There is a great variety of items and each department is well organized and very clean. The staff is very well informed. They guy that made my keys, today, has worked there for 14 years. I have renovated house with everything from Home Depot, including lumber, appliance, cabinets, and paint.