Massage Envy

Category: Massage spa

Address: 878 Eastlake Pkwy Ste 912, Chula Vista, CA 91914, USA

Phone: +16194822072

Opening hours

Sunday: 9AM–4PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–8PM

Thursday: 9AM–7PM

Friday: 9AM–8PM

Saturday: 9AM–7PM

Reviews

Joy Dominic

Aug 15, 2022

I wanted to leave zero stars but there is no option for that. TERRIBLE customer service. I made an appointment at 6:00 P.M. on a Tuesday for a full body massage. That Tuesday, I thought i was running a few minutes late so i checked online and it said they close at 9:00 P.M. weekdays. Great I thought I will be there right on time. When I arrived, I also checked the closing times on their door and it confirmed that they close 9:00 P.M on weekdays. I was then given a sheet to sign and led to the massage room without any further mention. After barely starting the massage the therapist goes like I cant continue because they don't allow us to work past closing time of 7:00. I replied that online and on the door the closing time weekdays is listed as 9. You have to speak to the front desk she said. Well the front desk was not just useless but also rude. The lady insisted they close at 7 even though I pointed out the 9 PM closing time on their own door and online. Sorry we close at 7 was all she said. Well no worries cause I am never coming back. Told all my friends and family. Ripped me off of a one hour massage! Save your money honey you work hard for it.

Veronica Barrios

Jul 9, 2022

If they had a negative score I wouldn't hesitate. I have called the Chula Vista Eastlake location and NEVER been able to schedule an appointment. Does anyone work at this location? Is it open? I have left messages for a call back and nothing! So disappointed with this company. Going to Happy Head!!

Renee Williams

May 17, 2022

This place has gone down hill over the yrs. Been a member for 10 yrs and this as awful as it can get. Therapist and estheticians keep quiting (wonder why!?) Can't get an appt and when you do it's a month out. Sometimes you'll get text or phone call reminders sometimes you don't. Want to cancel? Sure you just lose you credits that build up cuz never being able to schedule anything. Yrs ago this place was so great. Not sure what has happened but it's terrible. The 1 star is for the therapist who try to hang in there and do a great job. The mgmt gets 0.

Kimberly Henry

Aug 26, 2020

Massage Envy of Eastlake is non-responsive for membership cancellations at this time. You can expect to continue paying for a membership you cannot use. You will not be able to reach them by phone. They do provide a contact email; however, if you wish to cancel, it seems you can expect not to hear from them again. I've been a member of Massage Envy for years, having visited several clinics outside of Eastlake around the United States. I've paid countless dues, most of which were never redeemed - my fault and not Massage Envy's. HOWEVER, when I finally decided that I need to cancel, Massage Envy at Eastlake became non-responsive. At first I called and reached voicemail, assuming because the clinic is closed during covid-19. The voicemail message provided a contact email to which I sent a request for cancellation. I received a response within a day or so encouraging me to maintain my membership but that if I wanted to cancel, they would email me the form. I informed them I was only interested in canceling the membership. It has now been 6 days with absolutely no acknowledgement or response.

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Questions & Answers

how do I transfer credit to family member

Kathryn Nunez | Jan 23, 2022
RoseAnita Hernandez | Jan 23, 2022

I haven't done it but I saw someone do it at my last visit. All she did was say she wanted to transfer credit and they receptionist handled it.

How long is a facial?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Aug 21, 2021
Massage Envy | Jul 24, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Aug 21, 2021
Massage Envy | Jul 24, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Aug 21, 2021
Massage Envy | Jul 24, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Aug 21, 2021
Massage Envy | Aug 21, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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