Address: 878 Eastlake Pkwy Ste 912, Chula Vista, CA 91914, USA
Phone: +16194822072
Sunday: 9AM–4PM
Monday: 9AM–7PM
Tuesday: 9AM–7PM
Wednesday: 9AM–8PM
Thursday: 9AM–7PM
Friday: 9AM–8PM
Saturday: 9AM–7PM
Joy Dominic
I wanted to leave zero stars but there is no option for that. TERRIBLE customer service. I made an appointment at 6:00 P.M. on a Tuesday for a full body massage. That Tuesday, I thought i was running a few minutes late so i checked online and it said they close at 9:00 P.M. weekdays. Great I thought I will be there right on time. When I arrived, I also checked the closing times on their door and it confirmed that they close 9:00 P.M on weekdays. I was then given a sheet to sign and led to the massage room without any further mention. After barely starting the massage the therapist goes like I cant continue because they don't allow us to work past closing time of 7:00. I replied that online and on the door the closing time weekdays is listed as 9. You have to speak to the front desk she said. Well the front desk was not just useless but also rude. The lady insisted they close at 7 even though I pointed out the 9 PM closing time on their own door and online. Sorry we close at 7 was all she said. Well no worries cause I am never coming back. Told all my friends and family. Ripped me off of a one hour massage! Save your money honey you work hard for it.
Veronica Barrios
If they had a negative score I wouldn't hesitate. I have called the Chula Vista Eastlake location and NEVER been able to schedule an appointment. Does anyone work at this location? Is it open? I have left messages for a call back and nothing! So disappointed with this company. Going to Happy Head!!
Renee Williams
This place has gone down hill over the yrs. Been a member for 10 yrs and this as awful as it can get. Therapist and estheticians keep quiting (wonder why!?) Can't get an appt and when you do it's a month out. Sometimes you'll get text or phone call reminders sometimes you don't. Want to cancel? Sure you just lose you credits that build up cuz never being able to schedule anything. Yrs ago this place was so great. Not sure what has happened but it's terrible. The 1 star is for the therapist who try to hang in there and do a great job. The mgmt gets 0.
Kimberly Henry
Massage Envy of Eastlake is non-responsive for membership cancellations at this time. You can expect to continue paying for a membership you cannot use. You will not be able to reach them by phone. They do provide a contact email; however, if you wish to cancel, it seems you can expect not to hear from them again. I've been a member of Massage Envy for years, having visited several clinics outside of Eastlake around the United States. I've paid countless dues, most of which were never redeemed - my fault and not Massage Envy's. HOWEVER, when I finally decided that I need to cancel, Massage Envy at Eastlake became non-responsive. At first I called and reached voicemail, assuming because the clinic is closed during covid-19. The voicemail message provided a contact email to which I sent a request for cancellation. I received a response within a day or so encouraging me to maintain my membership but that if I wanted to cancel, they would email me the form. I informed them I was only interested in canceling the membership. It has now been 6 days with absolutely no acknowledgement or response.
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I haven't done it but I saw someone do it at my last visit. All she did was say she wanted to transfer credit and they receptionist handled it.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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