YMCA of San Diego County: Corporate Office

Victoria Kim

I would like to thank on behalf of my father-in-law, who has disability and during the pandemic started to experience a lot of troubles to find a place where he could go to swim. Thanks to one of the members of the staff his problem was solved, and he is really grateful to Elsa for always helping him in this situation. Due to covid 19 there were a lot of difficulties for him to find a time available to swim, but Elsa is a life saver. So from our family thank you so much for your work, for being always polite and very resourceful!

Marcela Raices

I used to love our YMCA but unfortunately this pandemic showed us the true about the San Diego YMCA leadership. The YMCA was supposed to be there for the community but the San Diego YMCA leadership couldn’t care less about the community. They are making terrible decisions that are impacting and ruining the local branches. I wish our local YMCA would have autonomy from the Corporate office and could be back to what it was, helping and providing for our neighborhood. Seeing the YMCA going down like this is terribly sad.

Carol Carter

Camp Surf was a ‘bust’ that cost me nearly $500 to ride 7 hours on a bus from AZ, then spend 2 days watching my daughter NOT be able to even enter the water, because bacterial pollution due to sewage problems from Mexico. This has been a long-standing problem in this area; yet no one disclosed it. News articles I found indicate this area’s beaches were actually closed 50% of the time in 2018! Even when Camp Surf staff decided to take the girls surfing (the morning we were slated to leave), my daughter was unwilling to step into that nasty ocean — and I didn’t blame her.

Robert Cortes

H.O.R.R.I.B.L.E C.U.S.T.O.M.E.R S.E.R.V.I.C.E ! ! ! Mission Valley, CA Location - YMCA Don't email customer service via their website, and they took weeks to get back to me to cancel my membership which then went past my billing date to make sure they got another month of fees out of us. It took them weeks and still to this day no reply back as of email my September 4, 2018 email. They had to go back and forth between Kaysi Howington their Department Head & their customer service person, Araceli Alejandre; which is Member Engagement Director to make a decision, why? I had filed a dispute with American Express to get a refund and cancel my services. I was planning on returning, both my wife and I but after this horrible customer service experience we will not be returning, and we are going to tell people about our experience. What an enormous waste of time to cancel a simple monthly membership. No one should have to be subjected to making multiple phone calls, emails, etc to cancel a membership; this is 2018! Why not let your members click a button to pause or cancel their membership? What a waste of membership dollars to have to engage multiple people to cancel a membership. How about YOU make it easy for me to do business with you? Sounds crazy right? The culture is one of how much can we squeeze of our members and make it a pain the butt to cancel their membership, you need a new customer experience plan because the current one sucks!