Firestone Complete Auto Care

Tori Timmer

Had an unfortunate experience. Nice to talk to, but, I went in for an oil change and brake inspection/ change. Had to return 3 visits for the brakes which are still making noise. Once i opened my hood because of the new issues that arose there was oil EVERYWHERE pooling on my engine and poured over my air intake. Now having to replace a multitude of new parts. Needless to say, I feel taken advantage of. -- I have received a phone call from the new store manager, Joe, regarding the issues at hand. He was very understanding and courteous as i explained the inconveniences/ problems i experienced at their store. After reciew and discussionsl he was able to provide great customer service and compensation fornthe issues.

Tony Edwards

Under new management,,,very good service on tires...much better than before.

Steve Edwards

Terribly disappointed and never again... Made an appointment for an oil change and after standing in lobby for 12 minutes as the manager talked to another in lobby I was informed "not going to happen today..." The manager did acknowledge I was standing there previously with a "thanks for your patience" but then he immediately went back to the other and didn't ask for the slightest details. The manager should have been aware of other appointments and knowing one was was upcoming a simple "hang on 1 second" to the other in the lobby and addressing the upcoming appointment, which "was "not going to happen today" would have been much better practice. The manager had all the contact information to reach out and try and reschedule the appointment in advance, like another location did - but apparently he feels his customers time is meaningless and isn't worth his effort. By the way, all he was discussing with the other was organizing her past receipts for past services and asking her to come back at a later date to continue. Appointments mean nothing to this business and the manager feels you aren't worth his effort other than a "not going to happen today..."

Roxanna Trahan

This establishment exceeds any standard business. The level of professionality I have encountered the few times I have visited is exceedingly pleasant. I would highly recommend for a routine oil change. I would suggest scheduling a time, Firestone usually most always respects and values their consumers time.