Firestone Complete Auto Care

Darrell Gillenwater

They did a great job on my car. Fast and friendly. Great place to get service done.

Casual Daydream

Definitely would not recommend. They overcharge their prices and are very uncommunicative. They said they were going to have parts for me to fix the car and weeks went by without any word while my car fell apart. I ask them to take a look again and they charge me and pretend I didn't ask them to get the parts in. Employees there don't seem to really care about fixing your car- just trying to get you to spend as much money as possible.

Resurrect on Jupiter

Took my car in there to fix a slow leak. I work across the street and I inform the lady at the front counter that I would send somebody over between 4:30 and 5:00 to pick up my car. The website clearly states that they close at 6:00 and the lady did not say anything to me otherwise then it would be all right if I sent somebody over that time. I sent somebody over there around 4:45 to pick up my vehicle as I have said and they were closed... CLOSED!!! Literally says that they are open until 6:00 p.m. on Saturdays and they were closed which left me stranded in Kent. I live in Youngstown. 40mins away! It's also a holiday weekend so of course I don't get my car back so I have no car all weekend. I don't even know where to begin. This is seriously so irresponsible that they just decided that they wanted to close early and not inform anyone. My job does not allow me to be on my phone and I told the woman the time that I would send someone over to pick it up was 4:30 to 5 and they just decided to close early. I don't care that you want to go home. Well I couldn't go home because I didn't have a car!! These people are complete scumbags! COMPLETELY IRRESPONSIBLE I WOULD NOT TRUST THESE PEOPLE WITH YOUR VEHICLE! They DONT CARE ABOUT YOU AT ALL! What's sad is that I work across the street and that I've come to them for years I'VE EVEN OVERLOOKED THEIR CRIMINAL PRICES ON OIL CHANGES AS THEY CHARGE ME $80! I think well. They are local place and so I want to support them in Kent but not anymore!!! HELL NO! This behavior is completely criminal. Like I said, it's a holiday weekend and I didn't have a car to get to my family's house for Easter because these people literally lied about the time they were open until and closed whenever they felt like it. I can't believe that. They just thought that I would be okay with being stranded. They couldn't even wait till 5:00?? CRIMINAL!!! They practically stole my car! And are holding it hostage until they feel like giving it back. I WOULD NEVER RECOMMEND THIS PLACE TO LITERALLY ANYONE!!! Inconsiderate! Now I'm going to have to find a ride all the way from Youngstown to Kent for work on Monday and you better believe they're going to find me at their front door getting my car back. And I hope the managers there because they're going to hear about it.

Jake Rhinehart

I needed a last minute alignment done and they got me in immediately. I have a car that’s lowered along with other non factory suspension components and they had no problem with any of that. Tim, the tech who performed the work was phenomenal. Made sure everything was just as it should be and made great conversation in the process. I would highly recommend them to anyone looking to get their car going straight down the road again! FOLLOW UP 4/13/2022 Took another car to these guys for an alignment. Techs spent more time looking under my hood and poking around my car as well as commenting on my license plate than they did doing the actual alignment. After waiting over an hour I get the printout and all they adjusted was front toe. Didn’t touch rear toe or front camber which are both adjustable and since I JUST had the front camber bolts out I know they weren’t seized up. All that for $90 and my steering whee is still of. I won’t be going back.