The UPS Store

Robert Weber

Before people leave a negative review they should think it through and decide if their issue was really the fault of the business. I have used this store often and they always do their job. 2 weeks ago I dropped off a Verizon phone for return. A week later it showed no tracking, so yes I was annoyed and returned to the store to inquire. Turns out the UPS driver just failed to scan the package when they picked it up, but it did indeed make it to its destination. Is this the fault of the store? NO, so why would I leave a negative review that might have an impact on their business and livelihood? Same goes if the problem lies with UPS losing or damaging a package. How is that the fault of the store? As far as customer service and attitude, having worked in retail myself, it's very difficult to show kindness to someone who's attitude towards you makes you feel like you're their source to vent your frustrations on. Almost every bad review I read had nothing to do with this business but issues after they did their job.

Nancy C

I visit this location quite frequently due to my need to return with Amazon or shipping packages for my business. Juan and Justin are ALWAYS very professional, pleasant, even with long lines. They keep it moving even with people's attitude. This location is a franchise, they cannot control UPS, but can give you estimates of arrival/delivery.

Kelsie Vuong

Juan was very very helpful. I came in not knowing what to do and he gave me a quick run down of my choices and helped me mail out my package. Super quick and simple.

sophie le

this store has completely ruined UPS for me. Apparently, UPS stores are individually owned and corporate office won't be responsible for refunds, missing/lost packages, or things not arriving in time. Don't ship UPS and definitely don't ship at this store. I am literally never shipping anything UPS ever again and will request all my packages be send by other companies. USPS is better than this - at least it's the cheapest!