Address: 14700 E Indiana Ave Suite 1144, Spokane Valley, WA 99216, USA
Phone: +15098939053
Sunday: 11AM–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–8PM
Saturday: 11AM–8PM
Tracy Stewart
Anniversary disappointment! Poor management and follow through of a specialized anniversary wedding ring that was disastrous to the end. after waiting for 5 months, I ended up with my ring back and no work done. 30th anniversary disappointment!!
Art Randall
I had the intentions of buying some jewelry at one of the big box stores but I'm very happy with the decision I made at Kay jewelers. Rachel was very helpful.
Tasha
I fell madly in love with this band before having the right engagement ring. There is a very similar anniversary band that looks perfect with it. I had a 1ct diamond solitaire and they claimed it wouldn’t sit right or be safe if I just added the mounting. So they convinced me to pay 2500 dollars to design one from scratch with a few changes of course. I started the process in March and didn’t receive my ring until July, AFTER my wedding. When I finally received it, it was wrong so it had to be sent back. It came back again months later and was still not right. I never heard from anyone. After hearing nothing and several attempts to contact the store manager she FINALLY got back to me and apparently it came back AGAIN wrong so she made them redo it from scratch. That’s great but during most of this there was no communication or responses to me, I have texts to prove it. After 3 or 4 months, I continued to hear nothing so I called the service center and they said it would be ready in a day or two and would then be overnighted to the store. She was supposed to receive it Thursday or Friday and then was supposed to overnight it to me the next day because I had moved. So I called her because she never called me and she said she’d over night it 5 days later on Tuesday. She never did. I also never heard from her. The email I have says it was ready for pickup March 16th and because I never heard from anyone I ended up driving 6 HOURS to pick this ring up in person on April 4th. She was shocked that it was never sent to me! Really???? YOU were supposed to be the one to send it to me 5 days later? My calls and texts didn’t clue you in???? After all of that, I complained to kays and the best they offered was a 200 dollar gift card! I didn’t want money or a refund I just wanted a credit to my maxed out kays card for a 2500 dollar ring that took an entire year to make! But supposedly it’s impossible to do that and 200 bucks is the best they could do. I’m not trying to be greedy but that is basically a slap in the face. The communication was basically non existent, I didn’t have it in time for my wedding, or the first 9 months of my marriage and it took an entire year to make? Not to mention the fact that I was basically lied to every time we did speak. I find it insane that they can’t credit my kays card, which was the claim they made. I’m not even mad at the manager, she’s a nice lady and just a human. I’m more angry with the company for taking ZERO OWNERSHIP. Apparently everything they put me through is only worth 200 dollars and it doesn’t matter to them nor does my business. I will NEVER work with Kay jewelers again. I am also posting this in several places because I have absolutely no faith that they will even allow this on their website.
BorninthePNW
Yoshi is AMAZING! Actually the whole staff of the Spokane Valley Kay Jewelers are awesome! I was greeted almost immediately and even tho all staff were with customers, they still acknowledged me. I went in looking for a gift two different times. I mentioned to Yoshi the I likely wasn’t buying that day but needed to think over the rings. He still took his time and showed me several within my budget. I ended up finding a beautiful ring on the Kay website that wasn’t offered in the store. The pickup experience was efficient. As it was a gift and I didn’t know the exact ring size, we took it in to be sized and Yoshi greeted us again, remembering everything about our previous weeks visit. He made my young daughter feel like a princess and ogled the ring. There were issues with the extended warranty setup, so he did it in store for us. He was fantastic. 10/10 would recommend Kay in the Valley!! We will definitely be doing any future jewelry purchases at that location!
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers Outlet offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
They were following social distancing and sanitizing everything and require mask
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