El Pollo Loco

Erika Mejia

My chicken was so dry and wasn’t able to eat it the skin was hard…this is the third time that they give me my food like this

Avian Emelle

Food prep is horrible. It's as if they've been scolded about food cost by district managers and now they're trying not to waste food so they reheat food. The last few times I've been there the chicken is dry and hard as if old and reheated. The chips oily and hard, the tortillas soggy yet hard so weird. The employees seems so depressed that their customer service lacks. Not rude just so blah. I honestly feel sorry for them 'cause they look unhappy there so you know they're not being treated well.

Victor Roman

Good food, check and double check your order! We were shorted 5 items and had to drive back to shoe the receit and get them and we were still short one order of beans! They do drive through only.

Rocky Sanchez

WORST el pollo loco. They're always screwing up orders and out of red sauce at 7pm. Low IQ employees. You're better off driving a little further to the next location.We’re so sorry to hear about your recent experience with us. Customer service is important to us, so we thank you for taking the time to bring this to our attention. If you could please provide these details to us at https://www.elpolloloco.com/contact-us/ to ensure the appropriate actions are taken, we would greatly appreciate it. Thanks for your feedback.