U-Haul Moving & Storage of Saco

Benjamin Goodwin

Made an appointment to have a tow hitch installed. All parts were in for hitch and wiring according to person making appointment. Dropped off the car and was told it would take about 2hrs. 3.5 hours later I got a call and was told they didn't have the parts. When I picked the car up the guy just just tossed the key and stared away not saying anything. No sorry for the inconvenience or anything. Just an arrogant silence. After asking "Umm what's next?" I got a blunt I'll call. Found the man rude. Stillhaven't heard from them, I'll be taking my business elsewhere.

Evynn Betters

I had my FIRST wonderful experience at this location thanks to Angela. Every time I’d come here previously, I’d gotten nothing but attitude by the manager (the blonde female) and she allowed another worker to belittle me.. right in front of her! And she even started doing it herself until I spoke up and told them there was NO reason for them to treat me that way or talk to me in that manner. Boy, did she backtrack. Angela made everything right for me and showed more empathy than any other person I’d had the displeasure of dealing with there previously. She was absolutely amazing! She deserves a promotion and raise ASAP. I’m giving a two star rating for my previous interactions , but this rating does not in any way, shape, or form reflect upon the customer service Angela gave me yesterday. That I would give 1000+ gold stars if I could.

Heather Cyr

We had an appointment today to get a hitch installed for a bike rack and my husband and I took both our cars to drop one car off. The hitch was apparently on back order and nobody ever called us to let us know. So here we are with an appointment and no hitch and they wasted our time bc of poor communication

STUMP JUMPER bass fishing

I called 2 days ahead, rented a 26’ truck over the phone for 48 hrs , 10am pick up - the next day. I chose the pickup time and duration of rental to give myself plenty of slack on both ends. When I show up they gave my 26’ away , I ended up with a 20’ for less than 24hrs. That’s not enough truck or time. What’s 6’ and 24 hrs anyways. So they screwed me and I paid the cost. I got hit with fees for extra day, and a smaller truck, which when I left the lot had less than 50miles left in tank before empty. Also took and hour to get in and get out with a rental , which is unacceptable considering I reserved ahead of time. Absolutely unacceptable business service.