Social Security Administration

Category: Social security office

Address: 192 Commercial St, Malden, MA 02148, USA

Phone: +18007721213

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Sherrie

Mar 29, 2022

Literally was On the phone originally it says your wait time could be up to 15 minutes. Then after 25 minutes recording says its connecting me to a representative. This lasted for 12 minutes then another recording come on saying its retrying to connect me with a representative. Which it does try to however the Phone just rings and rings so I let it keep ringing expecting someone to pick up. Which never happened this lasted for 11 minutes. So I just hung up. Waste of over 1 whole hour. To not get a live person.

Kevin Corkran

Mar 10, 2022

I have called 6 times in two days. The first two times, the line was busy, giving a loud beep repeatedly. I wonder who still uses dial-up, but anyways I called back later. The next four times, I followed the instructions to be put on hold but was told to call back later, and the line hung up. What kind of racket is this? No in person appointments, no walk in, no responses to phone calls. Shame on the Malden Office and its lazy employees who can't speak to the citizens.

Live for fun (Nathan)

Feb 16, 2022

The first time I called and waited 15 minutes. A man answered, he hung up after saying hello, and then I couldn't make calls. It's been three days. Do they get paid for not working? Can I go there and report them? Who is managing them?

Dorothy Bishop

Feb 8, 2022

Please. Please. Please have compassion Malden Social Security office. I have spoke to 2 different workers a few times to rectify the problem and it's still not solved. I looked further into the possible problem and we own it, people make mistakes especially when there was trama health situations. All we need to do is correct the bank name. People please take your time when completing your documents. We went to the bank and found, the bank name was not complete. Chen is great and very helpful. Hopefully she is doing well. I sure want her to answer are call. Hmmm, but lately nobody answers the phone. I agree with others that speak about wait time. And to boot some are working from home. I don't know if these reviews help as there has been no positive change. My significant other had a stroke and had to retire early and can't do the work he did for over 35 years. That in itself has been very tough to deal with. We have been trying to resolve his issue since June of last year. We are almost there, figured out what the problem is and can't make this change online and he should have a deposit tomorrow. Well. That's not going to happen or it will get rejected again from the incorrect banking institution. This is frustrating. And you can't just walk in the office for help. When we did have an appointment the guard, as we was walking in the door, closed the door on our face. We had an appointment on a frigid morning. NO, we wasn't dressed up as it's winter time and was treated like we was less than human. I did ask him why did he close the door in our face before asking if we had an appointment and his response was, I didn't close the door in your face......... We turned the other cheek. I watched my reaction to his bad action. Thank you, God, you brought me a mighty long way and I'm going to keep trusting that you will work things out for us in Jesus' name. Amen.

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Questions & Answers

Can I get a copy of my social security card

amber pagano | Aug 22, 2018
Jon G | Aug 22, 2019

Yes. I was able to do so with my passport and birth certificate.

What's the phone number?

Jason Potter | Aug 22, 2018
Julio Pereira | Aug 22, 2018

Goodnight

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Need proof of income for public housing

BARBARA Poirier | Aug 22, 2018
linda fabiano | Aug 22, 2019

Can I get a copy of my income for housing

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My friend has his social security card but it's laminated. He needs a replacement card for the rmv. Can he bring just his license to obtain one?

Deanne Fronduto | Jun 22, 2022
Vinnicios “vinny” Ferreira | Jun 22, 2022

Most definitely! And it's no charge :-)

Is the Malden office a full service where I can talk with a representative? I needa current benefit letter.

Kathryn Minkin | Jul 31, 2022
Mark Manni G | Jul 31, 2022

Yes. You can go in and get A benefit letter. If you have setup an account online with SSA you can print it out at home now.

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Can I make an appointment , 11/24/2020

Marina Korobko | Aug 21, 2021
KNzilani - | Aug 21, 2021

I'd say call them on a weekday... they'll advice.

Can I change the bank which gets my direct deposit

Karen Roos | Aug 21, 2020
Andres Roman | Aug 21, 2020

Yes, you change possible.

I am an Indian I got my green card last week I want to apply for social security no What documents I should attach and what is the procedure

sankaranarayanan ramaswami` | Aug 22, 2019
Patti Giangregorio | Aug 22, 2019

I would suggest going to your local Social Security office, & bring w/ you the following: your green card (congrats by the way!), a photo ID (drivers license/Massachusetts ID or passport), & birth certificate. Once there, you "state your business" (tell whom ever is checking/signing in people) that you want to apply for a social security card & they assist you w/ the next step to getting it. Good Luck & Best Wishes!

I didn't get a copy of my Medicare card in the mail. I turned 65, late April. get Health Insurance from my work. Will Go to Social Security office on Friday for Medicare card. Will bring social security card and passport. thoughts/advice?

Elizabeth Yourgrau | Aug 22, 2019
Patti Giangregorio | Aug 22, 2019

Social Security card & passport might be enough, but just in case l advise you to also bring a copy of your birth certificate as well w/ you too. Good luck & best wishes!

What are the office hours Monday through Friday?

Carole Pady | Aug 22, 2019
Patti Giangregorio | Aug 22, 2019

Their hours are as follows: Monday 9am-4pm Tuesday 9am-4pm Wednesday 9am-4pm Thursday 9am-4pm Friday 9am-4pm I recommend getting there early (by 8:15am) either on a Tuesday or a Thursday (less chance of waiting for long periods of time).

how do i get a ssa-1099

alby shea | Aug 22, 2019
Ark Vol | Aug 22, 2019

how do i get a ssa-1099

how to make an appointment

Erika Mendoza | Aug 14, 2022
Long Do | Aug 15, 2022

ALOT PEPOLE IS WAITING FOR CALL

May I get appointment?

Nanda Shrestha | Aug 14, 2022
Bayo Cary | Aug 16, 2022

You, can call the Malden Social Security office, to schedule an in person appointment-however, the phone lines, are busy. I, think it is better, to visit the offices, and skip the phone call. I, was seen today, when I showed up, and did not have to schedule, another appointment.

Is this office (Malden, MA), open to take people in person? Do I need an appointment?

Peter Meuse | Jul 22, 2022
Nestor Lariviere | Jul 22, 2022

Not really because they dont ask for appointment proof at entrance

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I need appointment to go there?

ahmed amine elhabdi | Jun 22, 2022
Luiz Castro | Jun 22, 2022

Nope, but you may have to wait in line before going inside to be seen by someone.

I need to mail something is there staff there to get it are they back in the office.

laurie ferullo | May 23, 2022
Luiz Castro | May 23, 2022

They are open and staffed.

I need to get my social security card for first time. What’s the procedure?

Vlady Rojas | Nov 24, 2021
Luiz Castro | Nov 24, 2021

Bring your work permit and a photo ID to 192 Commercial St Malden MA 02148. They might help you at the door, or they will ask you to call for an appointment. Hopefully this helps!

Is the office reopen for walk-in now?

Maozhuo Liu | Aug 21, 2021
Dorothy Martin | May 23, 2022

Yes

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I have a year trying to get the SS. From my son, what should I do ...?

Jose Daniel Quiroz | Aug 21, 2021
Gabriela Landaverde | Aug 21, 2021

Jose Daniel Quiroz. You can call the social security office in your city where you live to get an appointment and ask what papers you need to bring.

How can I check on my status status

Huy Nguyen | Aug 21, 2021
Jacqueline Sawyer | Aug 21, 2021

You can go online to social security and make an account

My son needs a replacement of his social security card can I do this on line instead of having to come in and if I can what is the best website to go on?

Carolyn Ellis | Aug 21, 2021
Brian Gorman | Aug 21, 2021

You absolutely CAN do it online. go to www.ssa.gov It's a fairly simple process, and you can use the confirmation page as proof that his replacement has been ordered in the interim.

CAN I GET MY SOCIAL SECURITY NUMBER AGAIN I LOST MY SS FOR 2019

Linda Wilson | Aug 21, 2020
Kevin Graham | Aug 21, 2020

Yes just go to your local office and they will reissue to you.

I applied for my social security card since 1st of July,they gave me a paper which is mentioned on that,that it can take up to 4 weeks ,and still didn't receive anything.what should i do!!.thank you.

hanane hanane | Aug 22, 2019
Patti Giangregorio | Aug 22, 2019

Sorry to hear that you haven't receive your card yet, but honestly it can take even longer than what they tell you! My suggestion is to either: a) Call the number on that paper (usually it's towards the end of the paperwork they give you) & ask your caseworker that's assigned to your case about it; OR b) Go back to your local office w/ your ID & any paperwork you received from July 1st when you first applied, & talk to someone in person about it; OR c) Go to their website www.social security.gov & you might find your answers there as well. But truthfully, sometimes going in-person is the better option b/c then you'll get better results. I know it can be "hassle" to go in-person, but its worth it in the end. Good Luck & Best Wishes!

can I make an appointment ONLINE to get a replacement social security card?

A Google User | Aug 22, 2019
Andres Roman | Aug 22, 2019

No

Is there parking?

Eileen Pires | Aug 22, 2019
Theresa Carter | Aug 22, 2019

Yes there is parking

can I make an appointment

Victor Passacantilli | Aug 22, 2019
Ruosen Lee | Aug 22, 2019

No

can I schedule an appointment

Victor Passacantilli | Aug 22, 2019
Andres Roman | Aug 22, 2019

No

do i get a birth certificate for my newborn at ssa office?

Niko Beli | Aug 22, 2019
Piero | Aug 22, 2019

You would get it at/from the hospital where the baby was born

can I make appointment to come in

jacqui gilmore | Aug 22, 2019
Pam O'Connor | Aug 22, 2019

I called 10 days ago the 800 number to have my rewards letter sent to me they said it would be out in 3 business days that was 10 days ago I don't know what to do I'm disability

Good morning my name is John Jairo Ospina, I was on Friday in Social Security in Malden asking about my pension and I think I left an envelope with my citizenship certificate and my social security. I need to know if it's there.

Law Office of L. Manuel Macias, LLC | Aug 22, 2018
Maria Isabel Barbosa | Aug 22, 2018

We need to go there again or call

Death of a spouse

Lisag11683 Giberti | Aug 22, 2018
Elizabeth Zanca | Aug 22, 2019

My husband died on March 7, 2019 and I need to declare it with death certificate. How do I do that.

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