Mid Coast Hospital Parkview Campus

Kathy Black

If I could give my experience at this lab a minus star, I would. My doctor ordered bloodwork and the wonderful ladies in the doc's office scheduled the appointment so all I was to do was to go downstairs to the lab as I was pre registered...or so I thought. I went into the lab and waited my turn. As I noted that everyone had left and no one had acknowledged my presence I stood up and enquired about my appointment. I mentioned that the doc's office had scheduled it upstairs. The woman sat at her computer with a very loud sigh like it was really a big imposition for her to check to see if I was there. I was told I was not in no uncertain terms and would have to go to registration. She wasn't even pleasant about it. I went out into registration where again, it seemed like a big imposition to them. Guess it was because I mentioned that the doc's office had registered me. I told this woman she was being borderline rude. Her tone of voice was not even remotely pleasant nor professional and after my comment, was downright hostile. Wow...I go back to the lab and no one was waiting so I stood there waiting to be acknowledged. I could hear the two lab techs talking around the corner. I waited for them to go back into the room. Again, no acknowledgement from either one of them. The big blond noticed I was there, took a paper off her desk, came back to the reception area looking for someone else. Didn't even make a comment to me. Real professional. She finally...finally asked my name when she sat back down and said come on in. I was taking off my coat and didn't notice which chair she had pointed to. I sat in the opposite one..Wow...that was a big deal...OKAY she says scowling...I mean really scowling...I finally asked her if she was having a bad day..Wrong move on my part..This isn't how I wanted my day to start. These people have no idea what the patient is at the doc's office for. Understanding and kindness would go a long way..These people have none of it. I will Never use this lab again nor will I ever recommend it to anyone else and will absolutely share this experience with anyone I can. I would much rather be inconvenienced and have a better day than to wish I had never came across this type of behavior from supposed "professionals".