J & J Cleaners

Japhet Els

Doesn’t appear to be open and could be permanently closed? Call first to be sure but I’ve found other options in Brunswick.

Zebulon Kelley

Poor customer service, poor quality of service, and they lose your items and do nothing about it. I recommend Brunswick Plaza Drive Cleaners or one of the many Pratt and Abbots. Also, do not go here for alterations. Again, they do not do a good job and they lose your items. I recommend finding a local seamstress.

Linsay Brochu

I am not exaggerating when I say that I had a traumatizing experience at this cleaner. Almost a month ago today, I dropped my WEDDING DRESS off at J&J Cleaners to be washed and pressed. I did not want it preserved as I am planning to wear it again soon. I was told it would be ready in about 2 weeks... 3 weeks rolled around and I hadn't heard anything, so I called on a Friday to check on it. The woman at the cleaner had to go to the back and check TWICE to try to find it, and after some back and forth, she told me she had to call me back. When she called me back, she told me that "someone" had picked up my wedding dress the previous Monday. It wasn't me, and it wasn't my husband. At this point I was shaking and crying. My worst fear about leaving my dress at a cleaner had come true. The lady on the phone said there was no way of tracking who had taken my dress, and that she would call the owner and call me back. I wasn't going to sit around and wait for someone to get back to me, so I went to the cleaners and asked if I could look at the dresses in the back to see if there was a mistake. Luckily for all involved, my dress was hanging with no name on it in a dingy back corner. I said I wanted to take it, and I didn't care if it hadn't been cleaned yet. The lady said she would call over the man who cleans the dresses. He came over and she asked if my dress had been cleaned. He said no, and that he didn't know what it was doing hanging there. My dress had been sitting there for 3 weeks untouched. I repeated that I wanted to take it, but he said he could have it cleaned and ready for me the following Monday. Although I felt extremely uneasy, I agreed. When I went to pick it up around 4PM today, I asked to speak to a manager or the owner. The man who cleans the dresses told me that was him. He told me that my dress was not ready and I would need to come back in about an hour and a half, and that technically my slip said my dress would be ready by 3/10, which implies that he was doing me a favor by having it ready for me on 3/1. I asked if he knew what happened with my dress the previous Friday, and his response was that the lady must've just grabbed my tag when someone else came to pick up their dress the previous Monday. I explained that while I appreciated them letting me look through the dresses on my own, I should not have had to go through that emotional experience. I politely suggested they get a better system of either labeling garments, or requiring an ID for pick up on pricier items. His response was that my dress was in the back the whole time, and that it was an accidental tag mix up. I WAS OFFERED NO APOLOGY AND NO REIMBURSEMENT IN ANY FORM! When I returned before closing this evening, my dress was ready to go. I got a quick, “Sorry about the mix up” on my way out the door. It looks clean and undamaged from the quick peek I’ve had at it, but the anxiety and distress I’ve experienced outweigh any positives. I thought I was doing a good thing by bringing my dress to a local small business. I was quoted $160 at Pratt Abbott, but I thought that a smaller cleaner would care more about my dress. It cost me $209 to get my dress cleaned there, and I had to pay up front. I had already invested $1,900 in my dress. That means, aside from the immense sentimental value attached to my dress, they had a hard time keeping track of a $2,100 garment, and I only counted 5 wedding dresses in the back including my own. On top of the emotional toll the whole situation had on me, I was then made to feel like my concerns were dramatic and unfounded. I will never bring any item of clothing to J&J Cleaners again, and I highly recommend that you avoid them as well.

James Parker

My dad has had me pick up his shirts for about the last week and a half I came in and Tuesday and was supposed to relay the message but completely forgot he does not have a cell phone to create a review, but I decided to give feedback on what he’s said to me! he said his shirts have come back to him better then they have the last year! He said whatever you’re doing differently is working! keep up the good work and tell your workers who work on my dads shirts thank You for the great product. I highly recommend j and J cleaners if you need your shirts wrinkle free!