OnPoint Community Credit Union

Sherre & Jake O’Brien

During Covid they took people to the bank.... would not recommend.

Feliciano C.

Been a member with onpoint for 6 years and this has always been my nearest branch, my last visit I didn't feel very welcomed as the teller was wanting to chat with her friend more and just hurried through the interaction. I'll still rate 3 stars because I've had tons of of good experiences from good people. Just not today

Alexia Crawford

I was one of the disabled individuals standing in line today to receive the $500 relief funds (I had been in line since before the branch even opened). After 5 hours in line the manager of the branch came out and told everyone in line that they were out of funds and they would not be taking any more walk ins. It was stated that "they didn't think it was right to make us sit and wait in line when there was no money coming". Immediately after most of us had left (including myself) they told the people still standing around that they in fact do have extra funds and started allowing walk ins again. A group of my neighbors that had been far behind me in line had stuck around and all of them received the $500. Before I walked away I asked the manager 3 questions. 1. Are we still able to apply? His answer was "no". 2. Are we able to apply for an appointment? His answer was "no. The funds are gone". 3. Will there be another opportunity for this help in the future? He responded that he had no way of knowing that right now. And then to find out that the neighbors who had been quite a way behind me in line received help that I was refused is heart wrenching. I will be personally contacting the manager to let him know how his misrepresentation of the situation has impacted my family and our ability to keep our heads above water for just a little longer. The manager lied straight to our faces to get us to leave then handed the money out to whoever was left.

Ian morales

Received absolutely horrible service from Jocelyn Garcia-Gonzales today. This was the first time coming to this branch to drop off my stores cash deposits. At every other branch, I can hand them the poly bag and leave. Jocelyn refused to take the bags in the drive through and made me come inside to count the money in front of me. I normally drop off in the night drop box so this makes no sense. When I asked why this was necessary she mentioned that I would be taking time away from other customers by making them count the money? When either way the money would be counted. Either way she was incredibly rude and the trip was a complete inconvenience considering I was in a rush to be somewhere. On point is great but this specific branch needs an attitude adjustment and I'll be taking my money to other branches from now on.