El Pollo Loco

Michael Mangum

I love El Pollo Loco, this location here is always off on your order. Be cautious when ordering and always check it before driving off..

LionVX90

One order turns into 4 orders. Who gives these employee training? I was taxed over$ 13 because the cashier couldn't put it all together at once.is this a new scam?

Sgt.Milhouse73

This El Pollo Loco was the third my wife and I had drove to because the other EPL's didn't either have the sides or chicken. As we drive up to their El Pollo asked politely if they had available all the sides. Martha the drive thru person answered yes. So I began my order. A 3 piece and a 4 piece with sides the had. Each time she repeated back my order I struggled to hear. She got the sides wrong, so I repeated my order. Finally I apologized and told Martha it was hard to hear her. She then began to yell through the speaker. It was embarrassing and rude. She sounded very frustrated. Initially we were very happy to be there because my wife and I wanted El Pollo Loco. I felt scolded for apologizing to her that it was difficult to hear her. I am super polite to anyone who is preparing my food. I will not take any chances. That's why I am sharing this after the fact. Juan came to the window. Martha would not even look at us. Juan was very polite and courteous. Juan deserves accolades. We didn't mention anything to Juan about the incident. We paid and went home. The chicken was okay. A bit dry. No seasoning. I now feel it's better to just buy a rotisserie chicken from Walmart and make our own side then to go to another El Pollo Loco. You live and you learn.

Marisol Lopez

Bought a Chipotle Chicken Avocado burrito just a few minutes ago. Half way through, noticed a label buried deep in side with the rice and beans. Regret stopping at this location. Tried calling the store, and their line was out of service.