Ross Manor

Barbara Lent

In October 2020 I was admitted to Ross Manor where I stayed for about 2 1/2 months . Place was clean staff was very friendly and caring . The food Well let’s just say you were lucky if it was hot or even warm when you got it. That is the only bad thing about Ross Manor ..

Kaia .Groneng

Management is awful. Constantly short staffed, leaving residents vulnerable. There are times where there isn’t even a nurse on staff in certain wings, just CNA’s. Send your loved ones elsewhere where they’ll be treated with respect and with a full nursing staff. This place needs to be reported ASAP.

R. Ballien

My mother was lodged at Ross Manor for almost five years following a stroke. I chose the facility because it appeared cleaner and to offer a more pleasant living environment than other facilities I toured, and it seemed to have a robust physical therapy department. While Ross Manor is indeed clean, the therapeutic support became nonexistent, with serious implications for my mother’s health, and the staff turned violent. In brief: my mother gained over 100 lbs. of water weight from lack of activity and physical motion. My family was told repeated mistruths about my mother’s rehabilitation throughout her stay by the therapy team, led by a therapist named Deborah, with additional therapy extravagantly promised but never forthcoming (and, indeed, the parties involved would claim to have no recollection of any therapy claims later). Instead of treating her condition, the team’s primary concern became making excuses for why they wouldn’t deliver promised care, finally de-escalating to the point where she received no therapy at all. As I became aware that she was gaining water weight, I requested that action be taken but received no support; the nursing staff repeatedly attempted to tell me that her edema was primarily fat. Upon finally acknowledging the truth of the situation, their primary response was not renewed activity but prescribing more and more Lasix, which robbed my mother of any dignity regarding bodily functions she had and left her perpetually sitting in pools of her own waste. It also made her give up any hope for improvement and robbed her of her will to live. (Shortly before this, she had been making improvements physically, through exercises she and I had been doing together - again, therapy had stopped attempting most any physical activity with her.) The second is an incident where I was physically assaulted by a CNA named Samantha Hill (Sami Hill), who latched onto me and started shoving and shaking me as part of an outburst. Two of her friends, Elaine Prins and Joshua Acosta in Bangor, offered verbal threats to me and provided Sami with false alibis, albeit highly inconsistent ones, when the incident was reported. (Joshua Acosta transferred to the Westgate Center shortly after the incident; Sami Hill and Elaine Prins, to my knowledge, are still at Ross Manor.) The director of the institution, Garth Berenyi, lied repeatedly about the disciplinary actions taken against the offenders and did everything in his power to cover up the incident, up to and including threatening to prevent my mother from seeing me (her only regular visitor and outside contact) if I reported any future incidents of violence by the staff. While this is a small part of my issues with the institution, I believe it is significant to note that they keep violent employees on staff when residents cannot speak for themselves - and I find Mr. Berenyi’s threats to cut off my mother’s contact with the outside world execrable. There are other things. Like when, during a family meeting, Ross Manor director Garth Berenyi cartoonishly shouted in my mother’s face that she “would never walk again.” (This was in retaliation over an issue where Berenyi was angry at me during a meeting; requests that he direct his anger properly instead of at a wheelchair-bound senior citizen were ignored.) Or when we tried to get my mother an independent therapist, but the therapy department mobilized to interfere with an energy that was never present in their own non-attempts at rehabilitation. Or when she developed a pressure ulcer after she had lay in her own waste for 72 hours, during which I was not contacted once and which led to her death. I’m not saying there weren’t good people at Ross Manor, or good experiences. But if I enumerate them - well, what would it matter in the face of all this.

Ann Brackett

I am just completing my second stay at Ross Manor for knee surgeries to do rehab. This is an amazing place. It is clean and well maintained with beautiful surroundings. I spent maybe times in their beautiful gardens or enjoyed their activities.The staff is friendly, helpful and caring. They also made sure I had a ride to my drs appointment by their van.The PT and OT staff did a great job on getting me up and moving quite quickly. Plus they made all the arrangements for my rehab at home. I would not hesitate to come back if the need arises.