The UPS Store

Suzanne

We were staying in a hotel in Woburn, Mass. and had to get a replacement debit card due to. fraud. Credit Union is out of state Evidently, when it was delivered, no one was at the front desk to accept it. I couldn't get any help anywhere until I called the UPS store in Woburn. It was a few minutes after 6:00 and they were already closed but Jason answered and over that evening and the next morning he helped us track down and get delivered the much needed but elusive replacement bank debit card. He was so friendly, so positive and patient. He made all kinds of calls and got all kinds of information to make sure this got done for us! This wasn't even his responsibility. He seemed like he sincerely wanted to help and went out of his way. THANK YOU FOR GOING THE EXTRA MILE JASON! Obviously outstanding customer service.

Louis Falzarano

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 5 stars for this location !!! Walked in 5 min till closing, I needed some printing done for the morning and was told no problem! Then they realized how big it was and they didn’t have enough of the type of paper needed, that didn’t stop James !!! He ran out and got the correct paper and completed the job. Job well done !!!

Mary Jo Fortes

I called to check store hours and inquire about a same-day printing project, but was not going to make it in time. After closing, Vasu called me back and said he would leave the doors open for me. He handled my printing job professionally and with courtesy, even adamantly refusing the tip I tried to give him for kindly staying late to help me. Stating that he personally did not accept tips. that was just how he was raised, he invited me to do a review on my experience instead. The UPS store has always satisfied my printing needs, both professionally and personally when I am in a jam. This time, however, Vasu went the extra mile and showed kindness and integrity. Nice to see such traits in the workplace still! Thank you, Vasu!!

Randy Hurley

I came in the return a cable box to Comcast, James Sardella gave me the best customer service possible. I highly recommend this UPS above all