The UPS Store

Coffee Girl 77

The manager Omar is super rude. He calls you to the counter to help you and then he walks away while scanning your Amazon return codes and then he confused my packages and yelled at me for not giving him the correct codes. He is a manager….how can this even be okay?!?!

Lauren Smith

Where to begin? If I make an appointment for any kind of service, when I show up I am told that the person is not available and to come back another day. Every time. The staff are always rude, disrespectful, uncaring. And it's no surprise - their manager is a total jerk. Service is slow. They're always understaffed, but never hiring. It's pathetic. I don't know how they've been in business so long. And looking at the other reviews posted here, it seems I'm not the only one who thinks they should be shut down. I'd much rather go to AIM Mail Services just up the street. They are friendly and actually provide the services they say they offer.

B.J. Hines

I believe this UPS store is under a new management. In the past I would come here with my mom and dad for various shipping needs. Now AVOID AVOID AVOID This place is really scamming the community I took a box to ship back to Amazon I left the box open to make sure they verified it’s contents and they charged me $3 to tape the box When I say I could’ve went next door to the dollar tree and got a roll of tape for $1 I could have. Another elderly woman needed her return label printed they charged her $3 per label for 4 different returns This UPS has a partnership with Amazon for returns which means they are already being compensated fairly to be a return point, for them to charge for miscellaneous things and as much as $3 is a RIP OFF And really leaves a bad taste it the communities mouth. TO TAPE YOUR BOX - $3 TO PRINT OUT A LABEL FROM AMAZON - $3ea TO COPY - $.45 Per page (Paper is literally $3 a rem of 100 at staples It’s just overall highway robbery I’ll be reporting this location to AMAZON They don’t deserve to have our business in this community

Linda H

New reps, overcharging and rude service. No regard for customer care and after going there for over 10 years. They didn't care if customer was dissatisfied. A very upsetting encounter...when I asked for a different reps I was ignored and the rep who was rude still did not help me. I wanted to ship a 0.7 oz 12 x 12x 1/2 inch canvas and wondered why pricing was higher than I've ever paid before. He charged me $31 for packaging and bubble wrap. Ive paid $38 for 2 canvases the same size. He wanted to charge me approx. $9 extra for bubble wrap because according to him UPS shipping didn't include bubble wrap... that was extra and I had to pay because "they're not going to be responsible". Only living about 5 minutes away, I went home and wrapped it in bubble wrap ...when I returned less10 minutes later the charge went up to $48. Still rep couldn't tell me why it's more and when I was complaining told "have a nice day next". Yeah, they officially lost this loyal customer until they change the new employees they have.