Lowe's Home Improvement

Wesley Granger

Service is extremely poor. I have just been trying for the last three days to contact someone on the phone regarding an appliance and have only gotten extended waits of five to ten minutes with no one answering the phone. Whether showing up in person or calling in, I am truly amazed at the poor level of service.

Thomas Koons

I ordered a washer and dryer from the Starkville Lowes. So far it has been 3 weeks since I submitted my order and they have only attempted to deliver it once. And when they tried to deliver it they could not get through my security gate because the insurance on their truck was over 2 months out of date. I have called about 15 times so far and was told the same thing every time. I was only able to reach a manager about 1/3 of the time. The customer service was horrible.

james lear

Worst Lowes experience ever, tried order online and store pick up. Response was fast but block out an hour for pick up unless you can carry the order in one hand! Ordered building materials and had to go across the store to get in line at customer service that was loaded with returns complaints and refunds. Very sad management failure. Employees are friendly and try to help but have no leadership. Avoid this store of possible unless you have plenty of time to waste or no other possible options.

Roman Luckett

Very epic. We got some soil that was listed as 3 bags for 10 dollars, but at self-checkout it was being priced at retail price. Instead of just telling us that the promotion was done, they reduced the price to the correct amount. 10 bunny rabbits for them.