Covina Police Department

Kimberly H

Poor customer service. Steady line of 10 or more today in the lobby and only 1 person working who didn’t have a sense of urgency. Never very friendly. Haven’t really dealt with the officers but the front needs some help

J Major

I’m a disabled Sgt of Marine’s with a brand new vehicle and I’ve been pulled over twice in the last two months while waiting on my handicap plates. I’m 28 years old and I’ve never got a ticket or been profiled until I moved to West Covina to take care of my 94 year old grandparents. Now I know why my grandmother reminds me of who I am when I leave the house.

Gabby Fernandez

I went in to file a police report and the front desk person was not friendly. I told her I needed to file a police report and she asked me to use the phone and dial zero for the operator. I dialed and was put on hold for 5 minutes while there in the lobby. I told her a needed to file a police report and she told me to ask the front desk for the form?!? 1. Couldn't she have given it to me ahead of time? So I filled it out....went back to the lobby and dialed 0 again. The dispatcher asked my address....I have it to her and she told me I was at the wrong office!?!. Seriously....isn't that the very first question I should have been asked? Not very good customer service...even though I live in the same city.

Andrew Garcia

when calling for info on my towed vehicle I was directed to voicemail and DID NOT receive a callback. You would think they would be more professional.