Van Lingen Towing Inc

Helen Valdebenito

They should educate their drivers on how much they charge. My tire fell off and even though I had AAA coming the police said they will be towing the car to get it out faster. I asked the driver how much would it be to have it towed to my house he said $160 but if I have it towed to their fácil y it would be less. Upon arriving their I still had to pay $160 spent about 2 hours more of my time where if I would have waiting for AAA to come I would have paid nothing and would have not waited 2 hours of time. The police and this company work together to rip people off completely!! Please if the police stops you tell them that your towing company will be there soon don’t be fooled like I was!

Paula Santa Cruz

Had to take a friend here so he could take everything out of his car that got impounded and he no longer owns the car

Kaz Tachibana

Wish I could put 0 stars so far. I have a 12pm time and left all of my info with then but they where too busy to call to let me know I've been pushed back. But not too busy to go to lunch.

Adam Bray-Ali

TLDR: Van Lingen towing has a business process that punishes and demeans those that come in contact with them. They appear to sell their debts to a collection company that refuses to rectify billing mistakes and when confronted with these facts, the employees of Van Lingen don't fix the issues. My parents donated a car to charity in early 2020. At some point, 8 months later in October 2020, Van Lingen towing was involved in a tow of the car and began trying to collect $500 for the service. Despite receiving multiple documents showing that the car was donated to charity, that a proper letter was sent to the CA DMV and that my father is literally dead (he passed 6 months prior to the tow in April 2020), Van Lingen and their debt collection company called Lien Enforcement, Inc. is continuing to collect this improper debt. I've called their accounting department several times in the past months to attempt to resolve this amicably. I've been told multiple times that the issue is resolved by a person named Danielle but we (both my mother and I) receive debt collection calls from new numbers trying to collect the same debt. Today, I connected the debt collector phone call directly with Danielle in the Accounting department, who claims that a letter was sent on January 29th, 2021 to A Keith Baker at Lien Enforcement, Inc. The debt collector woman at that point hung up and Danielle specifically told me that Van Lingen is not trying to collect the money and that there is no money owed. I called the debt collector back to confirm that they have received a release from Van Lingen. They assured me that as of today, nothing has been received (Per Randy Richard) But we continue to receive calls. My mother continues to be harassed by their debt collectors despite her (bless her heart) writing them letter after letter including documentation and details. In addition to multiple written documents sent to them, Van Lingen has now completed 3 phone conversations with me personally claiming that the debt collections should stop. But they are not. Any company with this type of power, to tow cars, to place liens and debts on people, should have a higher level of responsibility. They are an official police towing garage. They claim to be ethical and to work for the public good. But they have proven to me over the course of many months to be unethical, unwilling to resolve simple situations and to use language and tone that assumes some type of guilt despite all evidence to the contrary. In addition to leaving this review, I intend to follow up with the agencies that have made the mistake of contracting with Van Lingen towing. The public deserves better.