Aloft Alpharetta

Addie Ventris

The GM Jared Brown went above and beyond to help me coordinate a surprise for my husbands birthday! He put together a wonderful bag of goodies and wine that was delivered to his room! He FaceTimed me to show me all the options! Absolutely wonderful customer service! Thank you sooo much!

Emily E

We were notified at 11am that our room was ready. We got to the hotel at 2pm and told the front desk that we wanted to check in where the front desk lady rudely told us that she would “love to check us in before check in time at 3pm” in a very sarcastic tone, all while with AirPods in her ears. We told her that we had been informed our room was ready to which her response was “well you should have led with that.” We are Marriott gold members, had not been thanked as we’re supposed to, and had been rudely greeted. Even if our room was not ready and we were early, an easy and polite response would be to let us know that there are things in the area to do. Walking into this hotel gave the greatest distaste in my mouth. In addition, we went down at midnight to grab something and no one was at the front desk and after waiting and looking for 20 minutes, no one still showed up. I have never been to a hotel that did not have a front desk person at during the night. This hotel was a horrible experience

Rhonda Greenhaw

This hotel is wretched! I have stayed in other Aloft Hotels that I enjoyed, but this place is awful. The carpeting is always dirty. I requested that my room be cleaned daily (you have to request that from Marriott hotels since COVID, which they appear to be using as an excuse to cut WAY back on services), and was initially told they CAN'T do that! I called the hotel manager and asked whether that was a policy and was told "no, of course you can have your room cleaned" - and was promised that I would have my room cleaned daily - as a business traveler I do shower daily and it is unbelievable that they would actually think this is a good policy to leave a week's worth of dirty towels in a room - but apparently they do because this has been an issue at EVERY Marriott I've stayed at lately. Anyway, they promised my room would be clean - first day it was, then afterwards, nope. I'm a gold member but if Marriott doesn't get it together I will switch brands!

Jafeth Gonzalez

Very chic hotel. The rooms are very modern and well furnished. The bed was not to soft and not too firm, just right. The staff is very professional and welcoming. I request a late check out due to a late flight and I was accommodated very generously. Will definitely be staying here again when visiting Atlanta.