CVS

Jason Smith

I get a monthly Prescription, and every month they don't have it in Stock... they say call a couple of days be for so they would have it... and I do... and they say ok... but when I do go too get it they don't.... I have to go day's with out my medicine and I have withdrawals every single month... Lenoir city cvs Is a horrible horrible place...they don't carethat I have to be sick every month

John Bivens

Drove 20 mins to get my script on Sunday at 9am. Web site said they were open. Fix the web site please

Paul Dunham

There is is this foreign girl that works back in the parmacy. Her name is Micheil if I spelled that right. I know every one there heard her yell at me. Plus she was making weird faces at me. I never got loud one time. All I said in a camly manner. Was that she didn't have to be rude to me.. I'm in kidney failure. Then I ask to see the manager

Bailey Shubert

I have used this pharmacy for years and never had any issues (other than the EXTREMELY LONG) wait times at the drive-thru, until my 1 year old was put on a medication that he has to be on long term. It seems that there could have been some communication issues between the pediatrician's office and the pharmacy, but that doesn't at all excuse the way I was treated. I'd like to make it clear that my son was born with a slow lower bowel and needs this medication in order to have bowel movements and keep him from becoming impacted, etc. This isn't something he can go without, but yet he has had to do without on several occasions due to the prescription not being filled. I call it in while at work, work an entire 8 hour shift, and try to pick it up on my way home. I am always told that the prescription isn't ready (after having 8 hours to fill it) and then I am forced to drag my children back out at night to pick it up or I have to just pick it up the next day (so a dose is missed). On one occasion, it took a total of 2 days after calling to have the prescription refilled for it to actually be ready for me to pick up. I've been paying for this out of pocket because they have been telling me that they don't have any insurance information on my son, and I usually don't have the time to wait for them to enter his information and then run the prescription through insurance. I called to refill this medication a few days ago and was told it was the last refill (when the bottle still says 99 refills). I called the pediatrician yesterday morning to have it called into the pharmacy. Tonight, I go to pick up the medication, and they tell me it hasn't been filled. The doctor did send it in, but it hasn't been filled. Then the pharmacist proceeds to come to the window and ask me to spell the medication that I am trying to pick up. She was very rude and acted as though I was ignorant. She then proceeded to tell me that I had just picked this medication up recently and that she couldn't fill it again. After explaining that the doctor had doubled his dosage and that I had asked the pediatrician to call it in that way (which they said they did), she got even more hateful and told me she would have to try to override the insurance to be able to fill it. (Override the insurance that WASN'T on file for this medication?) So, not only did she lie about an insurance "override", she proceeded to tell me that I needed to call the pediatrician and "figure this out" as though it was my fault that they hadn't filled a prescription that the pediatrician had called in and didn't follow up with the pediatrician to see why it was being called in before it was due to be filled. All of this could have been handled in a more professional manner, without the attitude, and without acting as though I was ignorant because they obviously had some sort of communication error or failed to do their job. This issue could have been resolved with minimal frustration if they had just stated that the prescription wasn't ready yet (as they have done so many times before) or explained that there must have been a communication error, without the condescending attitude. Instead, this pharmacist chose to lie to me and then give me attitude over a prescription that they filled 20 minutes later. All of this over medicine for constipation. I will never be back to this pharmacy. Get your rude staff under control.