TownePlace Suites by Marriott The Villages

kelli myers

Stayed here the past weekend to visit family in The Villages. I want to start off by saying the room itself and the hotel interior was well kept and clean. Bed was comfortable, kitchen in room was well stocked. Shower had full size amenities. Breakfast on Saturday was good, but very minimal. Breakfast staff was not attentive to guests, didn’t hear one word from her. I work in a Hilton branded hotel and was surprised to see the lack of interaction from the staff. Breakfast on Sunday was even more limited, quickly running out of things such as plates and food more than an hour before breakfast ended. I was really looking forward to the pool area as the pictures displayed online make it look inviting. When I arrived, I was more than disappointed. The hot tub was already whirling with debris settled in the middle and then somehow shut off during my soak. I was not able to turn the jets back on as the knob to turn it on doesn’t stay on. The pool deck is worn and cracked and DIRTY. There was trash left on the tables, the dirty towel bin was full, the chairs and tables all scattered around. The color and clarity of the pool was questionable so much that I didn’t even feel comfortable putting my body into such murky water. It’s clear this hotel has gone downhill and the quality is barely sufficing anymore. If I have any suggestions, clean up the fountain in the front - have someone come power wash the entire property 🤮. And take more pride in your hotel.

anne kerr

After spending the last just now 4 years with 512 days in Marriotts (Ambassador Elite) due to travel for the company I work with I will say the rooms need updating/better cleaning. Also, this is the only location I have ever dealt with that has female service at the front desk with an attitude that have been extremely rude, hateful, and horrible for a simple request of providing a receipt they never sent in the first place in order for me to complete an expense report for work that has a timeline. I recommend making some changes to better the hotel for sure. Have a great weekend.

salena smith

Bed sheets were stained with blood! Shower had hair all over the walls. The cleanliness of this place is non existent! Will never return or recommend.

Linda Naughton

Shower and bathroom with sink outside of bathroom was very poorly constructed! If you were washing your face, a person could not get into the bathroom! Room was cleaned once in the four nights that we stayed here! Had to call for towels! Is this how you treat your Marriott rewards members?