Sears Appliance Repair

Metalictarga

Service repair technicians are always professional and informative. I'm glad that I invested in a Sears Home warranty.

Caroline Rau

My fridge had issues before it was even a year old. The tech came out and ordered new parts under my warranty on 12/17. Today is 4/6 and I JUST got it fixed. Someone came out in Januaryand did it was the wrong part and reordered the SAME EXACT PART! I’ve been waiting for Sears to come fix it. I’ve called them 7 times asking for a supervisor. They scheduled me 4 appointments without my knowledge and 2 of them nobody even showed up and I told time off of work to be home and got no cancellation notice…nothing. The other two times I just ignored them as I kept asking for a supervisor to call me with no response. I tried their chat and twice requested a supervisor and I’ve still not received a call and that was 3 weeks ago. I’m beyond disappointed and if I could return this fridge and buy it elsewhere even if it were more money I would so I don’t ever have to deal with Sears and their lack of customer service again. I’ve filed a formal complaint with The BBB as well since nobody at Sears seems to care.

Donna Ruttlen

Mike, the technician was very knowledgeable and professional. He was able to complete the job when 3 other technicians were not able to do so. He also explained thoroughly what he did and how to maintain our washing machine.

Jerry B

Never get this insurance from sears they are the worst ever. You would think sears was a good store nope think again... I have been waiting on my replacement refrigerator for 7 weeks now and I still have not received it and when you call the customer service number they answer from India and you can't understand what they say... If you ask for a supervisor they won't transfer you it's horrible if I can give a 0 star I would