AutoZone Auto Parts

john

During this hot season, my air conditioning in my Ford Taurus wasn't cooling, went to CarX on Monday to get an idea what it would cost to inspect my AC unit. I do understand how busy they are, he was friendly and courteous however, they are booked up till Friday, just to look at it would cost $20.00 and if they needed to recharge the price would be $189.00 to $200.00 .I went to Autozone where I met a super guy at the service desk on Friday on 75th Michigan road, this guy was awesome he told me the 1st thing I should check is by any freeze and then he recommended a recharge kit that was actually $48.00 an some change well-turned-out just needed a recharge. No shade here, both were accommodating, just wanted to let people know it's always good idea to look for other options.

Dennis Piggott

I always get great service here but my last trip was on of my best. All I really needed was a light bulb for my overhead light. A gentleman by the name of JD took care of me. I know this was a very minor purchase but I was treated like a king. He even went out to my car and helped with another problem I had. JD was a true professional, we need more people in retail like this. Great job ! Dennis Piggott

Timika Mitchell

I need a windshield washer fluid and a new wiper. Of course I had no idea what kind of blade I needed. The young lady who helped me knew exactly what I needed gave me pricing options. She rang me out and proceeded to go outside to put my wiper on by the time I put my purchases and the passenger seat of my car she had already snapped the wiper on! This whole process took less than 10 minutes from start to finish!

Armon

Customer Service & Communication Skills need improvement. I don’t set high expectations when dealing with people as I know that we are human and experience bad days at times but my interaction with Alfredo today was even inexcusable. My reason for this 2 star review is from the lack of professionalism on Mr. Alfredo’s behalf. We were instructed for insurance purposes to attain a document/receipt of the battery that we purchased from this location back in October of this year so when we called to the store, they tell us that we would have to physically come and pick it up; which from Fishers, IN, is not a close drive. Once I arrived to the store, I asked Mr. Alfredo the reason why a receipt could not be emailed and he simply responds “because we can’t,” with the most annoyed look on his face. I’m not upset that maybe your systems will not allow you to email a receipt but more so his lack of explanation & professionalism. This is unacceptable AutoZone. Do better Alfredo.