Stanley Steemer

Kathleen Wells

Juan is professional and personable. He asked our opinion on the area(s) he cleaned before moving onto the next area. Thank you Juan for your thoroughness, the carpets look awesome! We appreciate you! Been Stanley Steemer customers for 20+ years, still impressed with their work and attentiveness! Pete & Kathleen

Rich Frayre

My wife and I are Senior Citizens, we purchased new carpets in 2021, we live in Escondido. The warranty required they be professionally cleaned once a year. Stanley Steamer came out and cleaned three rooms, they used some kind of cleaner in a squirt bottle for the high traffic areas. For that day carpets looked great. Two weeks later swirl marks appeared on the high traffic areas where the liquid cleaning solution had been squirted. I called them and they were NOT SURPRISED, without hesitation they sent someone out to reclean them. I then was allowed to speak to a manger, I told him for now I was satisfied but lets wait two weeks and see if marks reappear. The marks reappeared, my wife and I lost all faith in Stanley Steamer, I posted a one Star Yelp review. Their corporate office then reached out. I let the agent know I had just cleaned the carpets myself, like I had for the previous year without damaging our then beautiful carpets. The swirls marks reappeared, I reached out to corporate for help, I asked that they send a claims adjuster as I now wanted compensation. Two days later still no contact from the local San Diego office. I emailed corporate again, two days later Manager Daniel called me. His call was an insult, Daniel stated that he believed the swirl marks were from a glue that was used during the carpet install - I could not believe what he was saying! I had cleaned our carpets regularly with no incident until they came into our home. Even after I told him we were Senior Citizens he didn't care. He could only offer another free cleaning or a $200 gift certificate for a cleaning, no compensation offered - not even sure they have property damage insurance as he made no mention of it. Horrible experience.

mizuki chi

Amazing service! Sherman was very kind and ultra helpful, and my carpets look nicer than they have in years. The whole house feels cleaner to be honest! Sherman was able to get rid of stains I thought impossible to remove, I'm so grateful. I strongly encourage and recommend everyone hire Stanley Steemer!

Mary Mendoza

I was very impressed and satisfied in a job well done. Good professional customer service, I have to be honest,. When Pamela showed up at my doorstep I wasn't sure I would get the results I got in one person doing the job, she exceeded my expectations Way to go Pamela! .You take pride in your work, Thank you for making our rug look good again, didn't think was possible, and you came through, Thank you! 😊