Atria Collwood

Julie Mccormack

Atria started off as a great facility, but after several management changes the care for my father went downhill. The Director was verbally abusive to him (which was overheard when my sister was on the phone with him and the Director was unaware). The Director has also lied to us (documented in writing) about incidents that allegedly occurred. When we asked for additional information, the required incident report was not on file; and when we asked the Executive Director about the incident, she shared a completely different account of what had happened, as she was present and observed. The Director has threatened my Dad on multiple occasions about getting kicked out of the facility for needing too much care, to the point where my Dad would need help but he was too afraid to call for support because she had him believing that if he asked for help he would have to move out. When the Director’s behavior was elevated to the Executive Director, the ED shared it was completely inappropriate for the Director to make those comments, yet they continued. In my Dad’s care plan, it includes assistance with showering to ensure he’s staying clean and avoiding infections, yet my Dad went weeks without a shower and no one from Atria communicated that to me. It wasn’t until I saw him and noticed how filthy he was, and inquired about the date of his last shower did I find out they were not happening as scheduled. We are moving him out due to a severe lack of trust based on the communication (both inaccuracies as well as lack of communication). I worry about the care and treatment of other residents.

Janet N

About 18 months ago, my then 94-year old father took a fall, and it was determined that an assisted living home would be the best place for him to move into. He always said he was going to remain in his own home, no matter what, but he finally agreed that the time had come for him to move someplace else. My sister and I visited a lot of assisted living homes trying to find the perfect place for him, and once we toured Atria Collwood, we immediately knew it was the place for our dad. Every person we have ever encountered has been friendly and helpful. There is a really positive attitude amongst the staff and it shows. We have always been impressed with how clean they keep the facility. And all of his needs are taken care of – meals, cleaning, laundry, etc. Someone is always around and if he has an urgent need for help, they are only a push of a button away. There are different levels of care available, depending on need. They are lucky to have a great director, John Brennen. One of my dad’s favorite things they have started since covid is a weekly happy hour cart that delivers to each individual room. It is a huge relief to us knowing he is in a place that is so caring and kind. Thank you to all the staff at Atria Collwood!

Lynda Kelsen

My father moved into Atria Collwood in June, 2019. Throughout his lifetime dad consistently said that he wanted to stay in his own home. Moving out of the house he loved and lived in for so many years was a huge transition for dad, one he never anticipated, but he quickly adapted to his new environment. The entire staff of Atria Collwood welcomed him with open arms and to this day dad is very happy in his new home. There hasn’t been a single negative incident, only genuine caring by the staff. All staff members are friendly, have upbeat demeanors and smiles on their faces. Several times dad has stated that Atria Collwood is truly the best place for him. He often comments how relieved he is to no longer have his house to maintain and take care of. My mother-in-law was a short-term resident of Atria Collwood but due to rapidly failing health, an assisted living facility was no longer the right environment for her. During her time at Atria Collwood, she experienced the same quality care and her room was clean and pretty. Our family respects the fact that Atria Collwood takes Covid seriously and has consistently followed protocol to keep their residents safe. We sincerely appreciate the efforts Atria Collwood makes to celebrate each holiday and the special way they honor veterans. Dad mentions on a weekly basis that he is very happy living at Atria Collwood and what a good fit it is for him. To our family, that is peace of mind. Thank you Atria Collwood.

Mila D

This was one of the places I strongly considered, but when I stopped by recently, I was shocked. It was a sad site. I remember it being lush and private community, but someone in the management made a decision to chop all beautiful mature trees and turn it into a parking lot with a sad stump of a tree in the middle. It destroyed the privacy and exposing residents to the noise and a view of a busy street. Who in their right mind would cut down multiple healthy 40-year-old pines that did not pose any threat or harm as they were far away from any buildings or wires?! Why?! These trees could have lived for 500 years, but someone robbed the community of their evergreen beauty and so many other benefits that mature trees provide. If the management makes such terrible and careless decisions with no appreciation for natural beauty or life how could I ever trust them to care for someone I love. I turned around and left…completely disappointed.