Merrill Gardens at Bankers Hill

Lora allen

I would like to let everyone know about my home at Merrill Gardens. We have the most incredible director which leads an unbelievable caring staff. They continuously go above and beyond showing how much they care for all the residents. When I inquired of a resident prior to move in about the director they said “she is the best we have had.” I have been here going on four years and the care and food etc has remained at the same level. She makes it very evident that she loves her job and I truly feel at home. Thanks to her and her staff. '

Mark Ripperger

I have found that the staff are caring and take the time and effort to provide quality care, which is individualized to each resident. The atmosphere is homey and comfortable for family. During the pandemic which has been challenging the staff took special care to make sure that residents were safe and cared for.

Sue Cox

Merrill Gardens has been home for my mom for 3.5 years and she loves it! It's like a cruise ship....she can be in her room (with a view of the bay) or out and about. She loves all the activities....exercise, wii bowling, Bingo, movies as well as many pop up events. When she's not involved in an activity she loves to be in one of the common rooms. The staff is kind and patient and attentive to her needs. They alert me immediately when needed and I feel confident that she's in the perfect place for this phase of her life. If you ask her what's the best part about Merrill Gardens.....she'll say it's that she doesn't have too cook!.....and Bingo is a strong 2nd reason!

Renetta Coe

As we approached this very difficult process for my Dad we decided to research carefully on multiple levels each facility we considered. At the various sites visited, staff's knowledge of emergency and safety procedures were queried. How staff interacted with residents and where the residents were at the time of our visit became our focus. The dining room facilities and access to it, as well as the patience and attention of staff were observed. Cleanliness, along with a warm comforting atmosphere were considered. Inspection reports were read and most importantly my Dad's response to the facility was central. We queried how residents were assisted in adjusting to their new surroundings, activities offered and how residents, we encountered on our own described their experience. We found great variation among facilities. I had happened to drive by Merrill Gardens and decided to give it a try. My Dad wanted to be among his age peer group. After visiting a number of facilities and being both disappointed and concerned, Merrill Gardens was an absolute pleasure! Dayna was cordial, with a kind and compassionate way of showing us around. She answered each of the often difficult questions presented with competence and marvelous humor. My Dad was put at ease. We enjoyed a delicious meal, saw the apartments and decided this was the place, when my Dad was ready. Her appropriate continuing contact with us helped. When it was time to move, she was outstanding. We met Lori the General Manager and were impressed with her care, extensive experience and true concern for all of us. She put my Dad at ease and we began to feel this was do-able. Dawn, the Business Manager was extremely competent and patient with our questions and the explanations of what was needed on the business end. They have all been available for the important on going queries in the first month. The front desk staff, the teams that assist with daily care and safety, housekeeping and food service staff are simply wonderful. Maintenance with John and Monaco are responsive and patient. This review is long, but the process is hard in deciding the right care for an aging parent. My Dad has been at Merrill Gardens for a month and is truly happy! He is having a wonderful time, enjoying the staff and residents. He is engaged socially, attends exercise class daily with gifted instructors, enjoys the food and staff who serve it. He says it is like dining at an excellent restaurant three times a day at any point in the day he so chooses. The facility has met all of our expectations and more. The excellent staff morale and their responsiveness, profound care and compassion matter so much. This all matters so much. He feels safe, happy and deeply content.