Dairy Queen Grill & Chill

Jaci Ramos

came up to the drive thru and ordered. employee claimed he couldn’t hear me so i repeated the order twice. came up to the window and the guy repeated my order wrong. no big deal- i repeated my original order. employee listened and gave me my blizzards. when i got home he gave me the wrong blizzards. pretty disappointed and would rate 1 star but i already ate the blizzard LOL

Kimberly Shintre

I purchased 4 gift cards for my nieces and nephews last fall, which they were not able to use due to never having been activated. Fast forward several months and numerous calls later to the 800 number on the gift cards, this store, and later with a woman who told me that she was the new regional director of operations for the region, and I still have not received replacement gift cards (which I was recently told twice were finally mailed - months later, but it has now been well over a week since I was told this and I still do not have those, either). Neither this store nor Dairy Queen corporate have been helpful thus far in resolving this. I cannot resolve through my credit card company since they were gift cards and not product purchased. ***Edited to add: I just received both the gift cards sent by the local Dairy Queen (4 to replace the 4 I spent so much of my time trying to recover) as well as an additional 9 (an amount that feels more respectful of the effort spent in addition to initial money lost) sent by the woman from corporate who I'd spoken with who happened to be at the local Dairy Queen the day I stopped. This took over two weeks to get to me, so I'm not sure why the delay (perhaps USPS?), but I just wanted to come back to report that they did ultimately arrive. Regarding the response from corporate, below: I DID call corporate headquarters just prior to posting this and decided to post when the response from corporate was that they would submit my complaint and someone would get back to me, but it was also noted that if I didn't hear back in a week I should try calling back again. I called WAY too many times already (to the local store I purchased them from) to be told once again that I should be the one responsible for calling back and not someone from DQ responsible for reimbursing me for money taken months prior without product rendered (an issue confirmed by Dairy Queen early on yet not rectified). In any case, the issue is finally resolved. Keeping my 1 star review, because I wasted a lot of my time on this.

Sarah Mathre

The line is really long usually and it’s slow to move forward. The drive through is also only one lane. I think they’re chronically understaffed. The service has always been good though! I also love how they give pup cups (ice cream in a ketchup container) for my dog each time I go through their drive through! On nice days, we order from their drive through then go around to their outdoor dining area in the front to eat.

Mr T

Understaffed and undertrained. This location has closed its indoor dining area and the drive through practically wraps around the block. They tend to get orders wrong and when you ask them to correct the order when they hand you the wrong items, it's like you asked them to cut off their fingers. DQ Fan Relations Team - I don't want your canned response. If you respond, we will know you don't even read the reviews.