STCU: Downtown Spokane Branch

Zoe Parfin

The customer service here is amazing - when my fiancé and I came in and we’re having some trouble with some forms, the bank manager went above and beyond to help us out and make sure we had everything in place. Would recommend this place to anyone who is thinking about banking here!

Penny Y

I am in the process of moving my business from First Interstate Bank (formerly known as Inland Northwest Bank - they were AWESOME! FIB, not so much) and have had nothing but EXCELLENT service at this Branch. Amanda did absolutely everything I needed and asked for, something FIB is just not as customer service oriented. I'm just a little client to FIB but STCU is treating me as a valued customer. Thank you STCU and Amanda!!

alavend

STCU customer service is impossible to deal with. Took the advice of a car dealer to loan from STCU for wife's car. They offer a discount with autopay which worked for a few months before it quit. WaTrust and STCU blame each other for the disconnect. Now my wife isn't allowed to make a payment on her own car because she didn't sign the loan paper. When I call there to make a payment they need social security number, a secret code, year and make of car, approximate payment amount, date payment is due, and then want 10 dollars to make phone payment. What's up with that? I'm a customer I think... They make it pretty hard to do business with them. Probably won't consider doing any business with them in the future again.

Son Ray

Sick of paying for your mistakes out of my pocket. DO NOT TRUST THIS PLACE WITH YOU MONEY OR INFO. So done with this place. You make it impossible to do sound banking. I'm constantly worried that somebody (you) is gonna screw up and I'm gonna have to pay extra on my bills like I HAVE BEEN because they are late, as I am constantly denied access to MY MONEY because of YOUR ERRORS. Do you guys get off on screwing up people's lives? What's worse is every single time I make a complaint, all I receive is a half-hearted apology, like your apology is going to fix the financial distress that YOU created in YOUR ignorance. If you say you care so much about your "quality of service" and your customers, then maybe consider owning your mistakes and offering retribution, instead of just sending an apology. Your "apology" doesn't bring back what I lost. You "apology" doesn't fix the damage done by your careless actions and ridiculous policies, which upon review, I can say that most are definitely NOT designed to help customers in ANY WAY, but to cover your behind, and make you money. Your apology is worth nothing when I have to pay a $150 late fee, just because one of your idiot employees can't/won't do their job correctly. In most places if you can't do your job, you lose it, but not at STCU!!! I'd rather store my money in a matress, at least that way I'm %100 sure it's there when I need it, not when you can "get around to it" GOOD. FOR. NOTHING.