Address: 1 Sun Valley Mall, Concord, CA 94520, USA
Phone: +19258257567
Sunday: 11AM–7PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Katelyn Adkins
Use to love coming here until the pandemic. The store hours are limited and the dressing rooms are closed. I dont have the time to buy, try on at home, then return if necessary. Not worth it for me.
Ruth Raisner
This was probably some of the worst customer service I have had at an Express store. I came in the evening around 545 for an exchange and the store was not busy (2 other customers present). They had 4 workers in the store. I spent the first 10 minutes trying to find the item I was trying to exchange in which no one approached me to ask if I needed help or was looking for something specific. I finally found my item and went to dressing room. I had to hunt down a sales assistant to open the dressing room. After several more tries of trying to find the size I needed for the exchange (no one bothered to check up on me in the fitting room), I gave up and decided to just return all items. The lack of attention from all of the workers there was very disappointing. As someone who has worked retail, your workers' customer service is a reflection of the training you provide them ( or lack of training). I hope you will do better in the future.
Bryce Rojas
Not enough cash registers. I've been waiting 10 minutes and the two cash registers have been helping the same people the whole time.
Mili Colmenares
excellent
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Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Online orders can be returned or exchanged within 60 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
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