Ashley

Melissa Rodriguez

I would not recommend purchasing from Ashley to anyone. Customer service is not professional, and treat their customers poorly, as if we were not paying for the items... I've been waiting now for over 8 months for a delivery, and when I asked to speak to the lady that was "helping me", all of a sudden, "she doesn't work there." Please keep in mind that I had spoken to her the day before when they told me that. I tried to be polite and understanding, but everything has a limit. Never again buying anything from here. Very unprofessional.

Great Sacandaga

Poor Quality Furniture. Spend the extra thousand somewhere else. Pieces came damaged 3 weeks ago, still nothing from customer service. When I call the store they say they cannot help"I just sit at the desk" was an actual quote from whoever picked up the phone. Do not be fooled by the rating, most of the 5 star ratings have no explanation, definitely friends/fake accounts, or people who are absolutely clueless. Ashley has gone downhill. Imagine going to a car dealership buying a car, and it gets delivered damaged and nothing is done. This is what happened to me and many others. No response from store management, hence why they manage an Ashley furniture store. I paid full price for new damaged furniture. You are better off going to goodwill cause at least then you get what you pay for.

Ron Malcolm

Worst experience ever. Ordered sofa and two chairs 9 months ago. They still have no idea when or if it will ever show up. They have a poor relationship with their suppliers and zero visibility into order processing and delivery. Take your business else.

Carlos Cabrejas Antón

A superb experience. Good salespeople (shout-out to Carol), never pushy but you don't feel left out. Big selection of furniture, specially couches, beds, dining tables... Reasonable prices and discounted options. Very recommended if you are from MASS.